Fixed Penalty Unit Support Services Administrator

• Experience of working within a multi-disciplinary team environment, collaborating across a range of functions to achieve shared objectives.
• Educated to GCSE standard (or equivalent) or able to demonstrate relevant experience in a similar role.
• Proven ability to work in a fast-paced, complex environment, managing competing priorities while meeting deadlines, performance targets, and quality standards.
• Strong analytical and problem-solving skills, with the ability to work accurately, use initiative, and respond effectively to complex customer enquiries.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with the public, colleagues, and partner agencies, and present evidence effectively in court when required.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role, please contact Jacki Burdis, FPU Manager by email at Jacki.Burdis@northumbria.police.uk, Julie Johnstone, FPU Supervisor by email at Julie.johnstone@northumbria.police.uk, or Danielle Vout, NSRI Camera Unit Supervisor by email at Danielle.vout@northumbria.police.uk

What we offer

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental, and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services, and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in the local community

We are committed to creating a connected and agile workplace. For agile and home-based roles, employees are expected to work from a Force site at least once a week, with two days recommended. Hiring managers can discuss arrangements at interview. This approach supports collaboration, wellbeing, and strong working relationships.

Just so you know

• Candidates with priority status will be given precedence for this role over other applicants.
• Our application form will help us understand how your work, education, and life experience has prepared you for the role of a FPU Support Services Administrator with #TeamNP. To help support your application, research what makes us tick here at Northumbria, the role you’re applying for, and the values and behaviours that contribute.
• The recruitment process will consist of the initial application form followed by a face-to-face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
• We are proud members of the Business Disability Forum and a Disability Confident Leader. We are committed to offering an interview to disabled applicants who meet the essential criteria for the role. Where application volumes are exceptionally high, we may prioritise those who most closely meet the criteria, applying the same fair approach to all candidates.
• If you have a disability, we can make reasonable adjustments to support you throughout the recruitment process. Please contact careers@northumbria.police.uk as early as possible so we can discuss your requirements.
• Use of AI in Applications: AI tools may be used to support your application; however, all information provided must be an accurate reflection of your own skills, experience, and qualifications. We encourage genuine responses that demonstrate your suitability for the role.
• If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.