The team will support the institutional initiative of providing enhanced support to 2025 graduates who will have experienced a more challenging final year and /or have experienced a difficult start to entering the graduate labour market.

This role would suit University of Birmingham final year / Master’s students passionate about helping former students who are facing challenges in employment and getting started on the career ladder. You will be reliable, approachable and have an excellent telephone manner and a strong customer service approach. You will undertake research using social media and the internet, make supportive exploratory phone calls to graduates and record information and data.

Working pattern: 12 hours per week across Monday – Saturday.

Job summary

The Graduate Support Assistants will form the ‘Graduate Success Project Team’, working under the Graduate & Student Employability Manager. The project comprises of an organized communication campaign to cohorts of 2025 graduates, to assess how they are getting on with their employability journey and signposting accordingly.

Main duties

• Being confident in knowledge of the support offering across Careers Network for all students and graduates
• Conduct telephone calls with recent graduates in a professional and personable manner, at various times in the day, including evenings and Saturdays
• Collect and record information in a way that meets specific data quality criteria, operational requirements, and GDPR
• Undertake research online using professional social media platforms (like LinkedIn) to identify the status and main activity of graduates, and to reach out to offer support
• Attend planning and review meetings and contribute to projects undertaken by the Graduate Projects team
• To carry out any other duties that are within the scope of the job description.

Required knowledge, skills, qualifications & experience

• A University of Birmingham current final year undergraduate / postgraduate student
• A positive and enthusiastic attitude with a willingness to work with a wide range of people
• The ability to work confidently and independently whilst also being able to work well as part of a team
• The ability to work under pressure
• A positive, friendly, supportive attitude and an excellent telephone manner
• Excellent spoken and written English
• Experience of using social media platforms e.g. LinkedIn
• Ability to record data quickly and accurately and experience of using spreadsheets
• Research ability and attention to detail
• Ability to work flexibly including weekend and evenings

For any informal queries, please contact Saba Javed (s.javed.1@bham.ac.uk)

The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence.

You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.

To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.

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