Panthera Biopartners
Fixed Term Patient Booking Admin
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Patient Booking Administrator - Preston
Fixed term contract - 3 months
At Panthera Biopartners, we put the patient at the heart of everything we do, to ensure the best experience and environment for volunteers, participants, and employees. We want people who are swift to action, confident to lead, willing to collaborate, and curious about what science can do. If this sounds like you, then you’re our kind of person!
Salary & Key Benefits Package
- Salary: £25,000
- 25 days annual leave plus bank holidays increasing with length of service
- Annual Leave Buy and Sell Scheme
- Life insurance - 3x annual salary
- Employee healthcare cash plan
- Employee Assistant Programme
- Enhanced sickness and family-friendly policies
- Enhanced Pension Scheme - 7%
- Annual Self Care Day
- Cycle to Work Scheme
- EV Scheme
Job Summary
The patient booking administrator will be responsible for scheduling appointments across our Panthera Clinics and ensure efficient, timely, and patient-focused service is provided at all times, whilst ensuring the clinical needs of the patients are met in accordance with the current Panthera timelines.
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As a patient booking administrator, you will work to complete all non-patient activities to ensure that the patient journey is engaging and flexible and fits the needs of the patient and requirements of the ongoing studies. This role will be working alongside your clinical colleagues in a dynamic, fast-paced environment and you will play an integral part in the patient experience team proactively managing our patients in line with the needs and expectations of clients. There may be a requirement to work across local Panthera sites as required from time to time.
Role and responsibilities:
- Make high-volume outbound calls to potential patients using a provided call list or leads database.
- Manage the central phone line and inbox for patient queries, comments, and complaints.
- Work to maximize diary capacity to agreed utilization of clinical teams on site, inclusive of diary blocking for annual leave, training, and meetings.
- Completing tasks to confirm patients in clinic for all sites, and work to reduce the “did not attend” rate.
- Contacting and reporting for patients who “did not attend” appointments.
- Arrange and support patients with Video Chat appointments.
- Supporting clinical teams with admin preparation for clinical visits.
- Supporting site teams in the set-up and management of clinical trials.
- Responding promptly to requests for information to support the Panthera Senior Team as required.
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Your experience:
- Demonstrable experience in Call Centre Environment (Essential)
- Strong organizational and planning skills to maintain a busy and diverse work schedule.
- Ability to multi-task and work well within a high-paced environment.
- Excellent communication skills.
- Proactive approach with the ability to work autonomously.
- Proficiency with computer skills, such as MS Office.
- Highly credible and presentable to both clinical and non-clinical stakeholders.
- Experience in ensuring Data Protection compliance related to marketing and special categories of personal information.
- Building key relationships with stakeholders, colleagues, clients, and patients.
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