Alltruck plc
Fleet Controller
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Alltruck
At Alltruck, we believe in empowering our employees to achieve their best while fostering a supportive and innovative work environment. By joining our team, you'll have the opportunity to work with cutting-edge technology, manage a diverse fleet of commercial vehicles, and contribute to our mission of operational excellence.
In a competitive industry, our team sets us apart. Delivering the highest levels of customer service and care hinges on our ability to embody Alltruck plc’s core values: Passion, Proactivity, Progressiveness, and Commitment. We approach our work with energy, passion, and curiosity, supported by our rich heritage and culture of innovation. We're seeking exceptional talent to join us and make a difference.
We offer competitive benefits, continuous learning opportunities, and a culture that values your growth and well-being. If you're passionate about making a difference and eager to be part of a dynamic team, Alltruck is the place for you.
Mission for the Role
The mission of the Fleet Controller is to keep Alltruck customers moving by coordinating fleet maintenance, breakdowns, compliance activity and repair events with accuracy, urgency, and care. This person will protect service level agreements, minimise vehicle off-road time, keep customers informed throughout every issue, and work confidently with colleagues, suppliers, and customers to deliver a reliable, professional, and supportive service.
Outcomes: What success looks like
- Protect customer uptime: Manage breakdowns, repairs, and compliance events from start to finish, reducing vehicle off-road time and ensuring customers receive timely, accurate updates.
- Deliver excellent customer service: Handle every customer interaction professionally, including situations where customers are distressed, frustrated, or under pressure, while remaining calm, confident, and helpful.
- Maintain accurate fleet records: Keep service history, order numbers, rechargeable repairs, compliance records, and supplier information accurate, complete, and up to date.
- Control costs and supplier performance: Liaise with repair agents, suppliers, and third parties to ensure work is authorised, costs are controlled, service level agreements are met, and issues are escalated appropriately.
- Support continuous improvement: Contribute ideas, adapt to new systems and processes, and support colleagues by providing cover and practical help across the operations team when needed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Competencies: How the right person will operate
- Attention to detail: Checks information carefully, spots errors early, follows processes consistently, and understands the impact that small inaccuracies can have on customers, compliance, and cost control.
- Customer service mindset: Takes ownership of customer issues, keeps customers informed, follows through on commitments, and aims to make difficult situations easier for the customer.
- Communication: Communicates clearly, professionally, and promptly by phone and in writing, tailoring the message for customers, colleagues, suppliers, and third-party agents.
- Influence and confidence: Builds credibility quickly, negotiates appropriately, challenges suppliers when needed, and confidently escalates issues to protect the customer and the business.
- Resilience with distressed customers: Remains calm and supportive when customers are upset, listens carefully, acknowledges concerns, and focuses on practical next steps.
- Team player: Works collaboratively, shares information, supports colleagues, asks for help when needed, and contributes positively to a busy operations environment.
- Adaptability: Responds well to changing priorities, unexpected breakdowns, urgent requests, and improvements to systems or processes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience and knowledge that will help you succeed
- Fleet or transport management: A good understanding of fleet, transport, or commercial vehicle operations, including HGV and LGV environments where possible.
- Breakdown or service coordination: Experience coordinating repairs, service events, customer updates, supplier follow-up, or operational administration in a time-sensitive environment.
- Systems capability: Confident using Microsoft Office, especially Excel and Word, with the ability to learn in-house systems quickly. Experience using Jaama Key2 would be beneficial.
- Automotive knowledge: A recognised qualification in Automotive Inspection and Repair, or practical knowledge of vehicle maintenance, would be an advantage.
- Compliance awareness: Knowledge of operator licensing, service schedules, compliance events, and accurate record-keeping is desirable.
- Commercial awareness: Able to understand cost, authorisation, order numbers, rechargeable repairs, and invoicing queries, escalating issues where appropriate.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London