Novuna
Fleet Operations Controller
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Are you looking to take the next step from a busy workshop or service-based role? Ready to use your vehicle maintenance knowledge to support the Ministry of Defence by keeping critical fleets on the road? Would you like a varied, fast-paced role with genuine opportunities to develop your career?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
Reporting into our Fleet Control Team Leader, you'll be part of a team ring fenced for our MOD contract. In this varied role, you'll be responsible for coordinating vehicle compliance, servicing, and scheduled maintenance to keep fleets safe, compliant, and operational. You'll work to minimise vehicle downtime while ensuring all maintenance records, documentation, and certification are accurately received, updated, and maintained.
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This is a hybrid role requiring 50% attendance at our Trowbridge office.
You'll Also
- Handle customer enquiries relating to vehicle maintenance, compliance, and downtime, resolving issues promptly and professionally
- Coordinate planned maintenance and compliance events, liaising with customers and suppliers to ensure work is completed on time
- Manage vehicle breakdowns and defects, working with repair providers to minimise downtime and restore vehicles to service quickly
What you'll bring.
You're passionate about delivering excellent customer service and thrive in a fast-paced, varied environment. You can manage multiple priorities while remaining calm, organised, and professional. With a proactive, can-do attitude, you challenge where needed to achieve the best outcome for customers. You work well independently, use your initiative, and enjoy being part of a collaborative team.
You'll Be a Great Fit If You
- Have experience in a workshop, service, or fleet environment, with a basic understanding of maintenance
- Are highly organised with excellent attention to detail and the ability to meet deadlines
- Can prioritise a busy workload and work effectively within established processes
- Have strong written and verbal communication skills
- Are confident using IT systems, including Microsoft Excel
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What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our Offer To You Includes
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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