Centrepoint
Flexible Workforce
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Contract: Flexible Hours
Salary: £16.34 - £17.54 per hour
Closing Date: 27th September 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for Flexible Workers in Bournemouth.
About Us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
The Role
We are looking to continue building our Flexible Workforce that covers a variety of shift patterns including days, evenings, weekends and overnights. Our dedicated colleagues play a crucial role towards enabling young people to live independently by providing them with accommodation and life skills. Our team is made up of diverse, caring and compassionate colleagues who are committed to helping young people progress towards independent living.
In this role you will:
- Taking Handover: receive and provide comprehensive handovers at the start and end of each shift, ensuring continuity of care and support for service users.
- Verify identities and ensure only authorised personnel and residents enter the premises.
- Building Checks: conduct regular building checks and patrols to ensure the premises are safe and secure. Identify and address any maintenance issues, potential hazards, or security breaches.
- Supporting Service Users: provide direct support to young people who attend the office, offering guidance, assistance, and a listening ear. Help service users navigate daily challenges and encourage their independence and well-being.
- Signposting to Services: direct service users to appropriate services and resources, both within and outside the organisation, to meet their specific needs.
- Keyworking and managing a case load when providing long-term cover to a service.
- Maintain up-to-date knowledge of available support services and community resources.
- Managing Calls: handle incoming and outgoing calls in a professional manner, providing information and assistance as required. Document and relay important messages accurately.
- Incident and Safeguarding Response: respond to any incidents or safeguarding concerns immediately, following organisational policies and procedures. Record incidents accurately and report to relevant authorities and management as needed.
- Communication with Service Manager: maintain clear and consistent communication with the Service Manager regarding work completed, ongoing issues, and any areas of concern. Provide regular updates and feedback to ensure effective service delivery.
- Securing the Site: ensure the site is secure before leaving, including locking doors, securing windows, and activating alarms. Conduct final checks to ensure all safety measures are in place for the next shift.
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This role is perfect for you if you:
- Are passionate about working with young people
- Have experience working within supported housing settings
- Are able to support YP with a range of high to low support needs
- Can work independently, as part of a team, and alongside a range of external partners.
- Have strong communication skills.
- Are looking to bring your energy, skills, and enthusiasm to a new team of colleagues
- Have an interest in working with USAC (Unaccompanied asylum-seeking children)
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Why join Centrepoint?
In return for your efforts, you'll receive competitive pay, excellent training, and career development opportunities.
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Flexible Worker click ‘Apply’ now!
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