Customer & Operational Support

• Deliver professional preflight and enroute briefings to flight crews
• Support both commercial and business aviation flight operations
• Track the coordination of overflight permits, landing permits, and diplomatic clearances as required
• Maintain awareness of international restrictions, sanctioned regions, and geopolitical operational impacts
• Provide responsive, customer-focused operational support during all phases of flight

Operational Excellence & Compliance

• Maintain accurate dispatch documentation, operational logs, and billing-related time tracking
• Conduct quality assurance checks on dispatch outputs for accuracy and regulatory compliance
• Document irregular operations and participate in Safety Management System (SMS) reporting processes
• Collaborate with internal engineering, product, and operations teams to improve workflows and system performance
• Contribute to continuous improvement initiatives within the dispatch organization

Irregular Operations & Emergency Response

• Support flight crews during diversions, emergencies, and other irregular operations
• Execute established escalation procedures and communication protocols
• Serve as a central coordination point for time-critical operational decision-making
• Ensure operational incidents are documented appropriately within SMS processes

Work Environment

• Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays
• Collaborate across distributed operational teams using digital communication and dispatch tools
• Participate in recurrent dispatcher training, certification programs, and safety initiatives
• Work within a highly collaborative, technology-forward operational culture

Basic Qualifications

• FAA Aircraft Dispatcher Certificate (required)
• Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations
• Strong situational awareness and decision-making skills in time-sensitive operational environments
• Ability to work flexible schedules, including weekends and holidays
• Proficiency with modern dispatch systems, operational software, and digital collaboration tools
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Experience supporting international and complex flight operations
• Familiarity with ETOPS, oceanic operations, and international permit coordination
• Knowledge of SMS reporting processes and operational risk management
• Experience in technology-enabled or digital-first operational environments
• Pilot or aviation enthusiast

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Annual Leave: 23 days, rising with service up to 30 days (Year 14)
• Bank holidays (UK) Observed annually
• Enhanced Parental leave (maternity and paternity)
• Flight Benefits: Receive up to US $7,500 annually for flight training
• Rewards & Recognition program
• Discount Program
• Private Medical Insurance
• Group Personal Pension