Lacoste
Floor Manager
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Lacoste Job Description
At Lacoste, we believe that everyone brings a unique touch to our collective spirit. Here, we are passionate teams, united by the same values. Together, we create memorable experiences for our customers by inspiring and connecting with them. Both universal and timeless, the brand brings together cultures and generations. Elevating the crocodile as a rallying sign, to grow, inspire, and make a lasting impact in the world of fashion and retail.
Why Join Lacoste?
Working at Lacoste means, representing an iconic brand that’s part of the MF Brands Group, alongside Aigle, Gant, and Tecnifibre, paving the way for exciting internal mobility opportunities. Joining a team that values personal and collective development, where everyone is encouraged to grow and evolve. Balancing passion and well-being, because we believe that everyone needs time to recharge. Embracing our Durable Elegance approach – placing our products and value chain at the heart of our sustainability ambitions, with a mission to elevate them to environmental excellence. As well as fostering social inclusion by making equal opportunities a reality through impactful opportunities.
Your Responsibilities
- Lead & Inspire the Team: Drive performance on the shop floor by motivating and supporting Sales Consultants to deliver exceptional customer service and achieve store targets, while leading by example through a positive and energetic approach.
- Commercial Performance: Support the Store Manager in delivering key business objectives, monitoring KPIs, identifying opportunities, and taking action to maximise sales and profitability.
- Coaching & Development: Develop team capability through regular feedback, training, and in-the-moment coaching, creating a culture of continuous improvement and success.
- Drive CRM & Clienteling: Support the team in building long-term customer relationships through CRM capture, clienteling activities, and personalised follow-up, contributing to customer loyalty and store targets.
- Customer Experience Excellence: Ensure every customer receives a premium and personalised shopping experience that reflects Lacoste’s values, heritage, and commitment to service excellence.
- Store Standards & Operations: Maintain outstanding visual merchandising and presentation standards while overseeing daily operational activities including stock management, cash handling, and compliance procedures.
- Team Culture & Problem Solving: Act as a key point of contact for customer queries and support the creation of a collaborative, inclusive, and high-performing environment aligned with Lacoste’s values.
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Rewards & Benefits
- Package: Competitive commission scheme
- Health & Wellbeing: Employee Assist Programme with the Retail Trust
- Holidays: 28 days per year plus usual bank holidays
- Swag: Up to 65% off Lacoste products + Uniform
- Learning & Development: Continuous support on your learning journey from day one
- Parenthood: Enhanced family leave and pay from day one
- Extras: Employee Referral, Long Service Award
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by email at uktalent@lacoste.com (please include 'Workplace Adjustments' in the subject line).
Your Profile
- Share the same values: Play as One Team | Play with Elegance | Play by Daring | Play with Tenacity
- Retail Leadership Experience: Previous supervisory or management experience within a retail environment, ideally in Fashion, Premium, or Luxury retail.
- Customer-Focused: Passionate about delivering exceptional customer experiences and building strong customer relationships that drive loyalty and sales.
- Inspiring Leader & Coach: Strong leadership experience with the ability to motivate, develop, and engage a team to achieve ambitious goals.
- Commercially Aware: Results-driven with a strong understanding of KPIs, sales performance, and opportunities to improve store productivity.
- Excellent Communicator: Confident communicator with strong interpersonal skills and the ability to build relationships at all levels.
- Organised & Proactive: Excellent organisational skills, attention to detail, and the ability to manage priorities effectively in a fast-paced retail environment.
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