ETM Group London
Floor Manager
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Role Overview
At ETM Group, being a Floor Manager is a key operational leadership role and an important step in building your career within premium, high-volume hospitality. You are at the forefront of the guest experience, leading service, supporting your management team, and ensuring every shift delivers energy, consistency, and excellence.
Across our Sport London venues our Floor Managers play a vital role in delivering high-energy, sport-led experiences. From matchdays to large-scale bookings, you help create an engaging atmosphere while maintaining strong service standards in fast-paced environments.
Working closely with your Assistant General Manager and General Manager, you will take ownership of service delivery on the floor, ensuring smooth operations, team coordination, and a memorable guest journey. This is a hands-on role where visibility, pace, and leadership are key - you set the tone for your team and lead by example throughout service.
If you thrive in energetic environments, enjoy leading teams from the front, and are passionate about delivering great guest experiences, this is an opportunity to grow within one of London's leading hospitality groups.
Company Benefits
- Competitive industry pay (based on salary & Tronc)
- Guaranteed 48 hours per week contract
- 50% discount for you and up to 5 friends at any of our venues
- 5.6 weeks paid annual leave
- Pension
- Quarterly Incentive Scheme
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Stream for better money management
- Access to the award-winning Hospitality Action Charity, offering an Employee Assistance Program
- Group-wide Learning and Development opportunities
- Complementary hot drinks in your venue
- Complementary meal on shift
- Your birthday lunch is on us
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The Ideal Candidate Will Present
- Proven Experience: You have experience in a supervisory or junior management role within a high-volume, fast-paced hospitality environment.
- Leadership Skills: You are a confident and approachable leader who can motivate teams and maintain high energy during service.
- Operational Awareness: You understand the flow of service and can support in delivering efficient, well-organised shifts.
- Guest-centred Approach: You are passionate about delivering great service and ensuring every guest has a memorable experience.
- Resilience & Agility: You thrive under pressure and can adapt quickly in busy, high-energy environments.
- Passion for Food & Drink: You have a strong interest in quality food, drinks, and current hospitality trends.
- Hands-On Approach: You lead from the floor, supporting your team, resolving challenges, and driving standards in real time.
- Sports Awareness: You have a strong awareness of key sporting events and enjoy contributing to the atmosphere and excitement of matchdays.
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About Us
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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