Minor Hotels Europe and Americas
Floor Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
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For the opening of The WestDill Mayfair Hotel London, Colbert Collection
We are looking for a passionate and guest-focused Floor Manager who leads by example and is dedicated to creating exceptional dining experiences.
Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.
Key Duties & Responsibilities
- Lead the daily restaurant operation on the floor, ensuring seamless service, personalized guest engagement and exceptional dining experiences.
- Support the F&B Manager with rostering, scheduling and administrative tasks, helping to ensure efficient team planning and smooth restaurant operations.
- Act as a visible host, building genuine guest relationships and responding proactively to guest needs and feedback.
- Lead, coach and motivate the service team, fostering a culture of professionalism, hospitality and service excellence.
- Ensure luxury service standards are consistently delivered and every guest interaction reflects the values of the Colbert Collection.
- Work closely with the Kitchen, Bar and Front Office teams to deliver a seamless and memorable luxury guest journey.
- Support the training and development of team members, helping to build confidence, product knowledge and service skills.
- Monitor reservations, service flow and operational priorities to maintain service excellence and efficiency throughout each shift.
- Ensure compliance with hygiene, health & safety and operational procedures at all times.
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How can you succeed in this role
- Previous experience as a Floor Manager, Restaurant Supervisor, Assistant Restaurant Manager or similar role within a luxury hospitality environment.
- Passion for delivering personalized and memorable guest experiences.
- Proven ability to lead and motivate teams in a fast-paced setting.
- Strong understanding of luxury service standards and guest expectations.
- Excellent communication and interpersonal skills with a natural hosting presence.
- Hands-on approach with exceptional attention to detail and operational excellence.
What You Can Expect
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
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- Competitive compensation package
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
✨ Join us at The Westdill Mayfair Colbert Collection Talent Day on 10 September. Meet our Hiring Managers, take part in on-the-day interviews, and discover exciting career opportunities as part of our opening team. Whether you’re looking for a new challenge or know someone who is, we would love to meet you both. Feel free to bring a friend!
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
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