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Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
We are looking for a passionate and guest-focused Floor Manager to join our incredible Straits Kitchen & Bar at Pan Pacific London. You show confidence, empathy, and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.
If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY
As a Floor Manager in Straits Kitchen & Bar, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Floor Manager will include but not be limited to:
- Monitor and enhance the overall dining experience, addressing guest concerns promptly and professionally.
- Maintain a strong presence on the floor, interacting with guests and ensuring their satisfaction.
- Collaborate with the kitchen and bar teams to ensure smooth coordination between front and back of house.
- Oversee the reservation system, ensuring accuracy and efficiency.
- Monitor and encourage suggestive selling to enhance the guest experience.
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BENEFITS OF WORKING AS A FLOOR MANAGER AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, development, and wellbeing. We offer you:
- Access to Mental Health First Aiders
- Celebrate your Birthday with an extra day off
- Cycle to Work Scheme
- Referral Scheme
- Seasonal Ticket Loan
- Enhanced Maternity and Paternity Policy
- Eye Care Voucher Scheme
- Social & Employee Wellness Activities
- Employee Assistance Programme including 24/7 virtual GP and financial advisors
- 2 Hotel-Wide Social Events a year as well as additional social gatherings
- Flexible Work Policy
- Dry cleaning for uniforms and work attire
- Reward and Recognition – Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- Discount on our Food and Beverage Outlets
- Discount on Internal Spa Treatments
- Culture Club – Focuses on Diversity and Inclusion
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
- Complimentary meals prepared for you by our chefs
- 2 Study Days per year (fully paid and in addition to your annual leave)
- 2 Volunteer Days per year (fully paid and in addition to your annual leave)
- Progression – our goal is to always coach and keep our employees helping you to develop and grow internally and within the PPH Group
- Additional YuLife Perks
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ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America, and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:
- Hotel of the Year, Group 2023 | Catey Awards
- Hotel of the Year, London 2022/2023 | AA Hospitality Awards
- Forbes Five-Stars 2022/2023 | Forbes Travel Guide
- Forbes Five-Stars 2023/2024 | Forbes Travel Guide
- Forbes Five-Stars 2024/2025 | Forbes Travel Guide
- Forbes Four-Stars 2023/2024 | SENSORY Wellbeing
- Forbes Four-Stars 2024/2025 | SENSORY Wellbeing
Our team can’t wait to welcome you.
Please note that all applicants for the Floor Manager role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility as for the Floor Manager role will be required from all candidates.
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