Y2K Vintage
Floor Manager
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Floor Manager – Y2K Vintage Brick Lane
About Us
Y2K Vintage is one of the UK's leading vintage retailers, specialising in hand-picked fashion from the late 90s and early 2000s. Our founding store on Brick Lane is one of our busiest stores, welcoming hundreds of customers every week. We're looking for an energetic, confident and commercially aware Floor Manager to help lead the shop floor and maintain the high standards our customers expect.
This isn't a role where you'll spend your day behind a desk. We're looking for someone who thrives in a fast-paced retail environment, leads from the front and isn't afraid to roll their sleeves up. You'll be responsible for keeping the shop floor running smoothly, motivating the team, reacting quickly to the demands of the day and ensuring every customer has a great experience.
The Role
As Floor Manager, you'll be one of the key leaders within the store, taking ownership of the shop floor throughout your shifts. You'll support the management team by driving standards, coaching the team in real time and ensuring the store remains organised, commercially strong and customer-focused.
You'll be trusted to make decisions, solve problems as they arise and maintain a positive, productive atmosphere even during our busiest trading periods.
Key Responsibilities
Shop Floor Leadership
- Lead the shop floor throughout the day, setting the standard for customer service, urgency and team performance.
- Motivate, coach and support the team to ensure tasks are completed efficiently and to a high standard.
- Delegate daily priorities and follow up to ensure they are completed.
- Address performance or attitude concerns professionally and confidently.
- Conduct daily team briefs covering priorities, targets and zoning plans.
- Act as the main point of contact for the team during your shifts.
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Operations
- Ensure opening and closing procedures are completed correctly.
- Maintain high standards across both the shop floor and back of house.
- Monitor stock replenishment, recovery and fitting room processes throughout the day.
- Keep customer areas clean, organised and fully shoppable.
- Identify operational issues quickly and take appropriate action.
- Support stock loss prevention by ensuring store procedures are consistently followed.
Visual Merchandising
- Maintain excellent visual merchandising standards across the store.
- React daily to customer behaviour, sales trends and stock levels to keep the shop looking fresh and commercial.
- Support the team in understanding product placement, best sellers and customer flow.
- Ensure rails, displays, mannequins and feature areas remain impactful throughout the day.
Customer Experience
- Deliver exceptional customer service and lead by example on the shop floor.
- Support customers with styling advice and product knowledge where required.
- Confidently resolve customer queries and complaints.
- Ensure queues, fitting rooms and customer flow are managed effectively during busy periods.
- Help create an energetic, welcoming shopping environment that reflects the Y2K Vintage brand.
Team Development
- Coach team members through real-time feedback and daily support.
- Help onboard and train new starters.
- Encourage accountability, urgency and strong retail standards across the team.
- Identify opportunities to develop individuals and share feedback with the management team.
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Sales & Commercial Awareness
- Support the delivery of store sales targets through excellent customer engagement and strong shop floor standards.
- Identify sales opportunities and react to customer trends throughout the day.
- Maintain a commercially driven mindset while ensuring an exceptional customer experience.
What We're Looking For
- Previous experience in a retail leadership role such as Floor Manager, Supervisor, Key Holder or Assistant Manager.
- Confident leading teams within a busy, fast-paced retail environment.
- A proactive leader who naturally takes ownership and leads by example.
- Strong organisational and problem-solving skills.
- Excellent communication and people management skills.
- A passion for delivering exceptional customer service.
- Commercial awareness with an understanding of how shop floor standards drive sales.
- Comfortable giving feedback, coaching others and holding people accountable.
- Flexible and able to remain calm under pressure.
- A genuine interest in vintage fashion and 2000s style is highly desirable.
What We Offer
- £32,000 annual salary
- Bonus scheme
- Company pension
- Employee discount
- Store discount
- Opportunities for progression within a rapidly growing business
- A supportive and ambitious team environment
Job Type: Full-time
Salary: £32,000 per year
Benefits:
- Company pension
- Employee discount
- Store discount
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