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ABOUT US
NAC is a stylish, vibrant restaurant known for its innovative approach to modern French dining, set in the heart of London's prestigious Mayfair neighbourhood. We're looking for an experienced and driven Floor Manager to join our passionate team, dedicated to delivering exceptional dining experiences.
NAC is part of BVC Group, which operates a portfolio of innovative, globally recognized food concepts, including Crème, 74 Duke, Le Café NAC, and Supernova. With a strong presence in London, Paris, and the Middle East, BVC Group is known for blending creativity with operational excellence, delivering outstanding dining experiences across multiple markets.
This is an exciting opportunity to join a high-performing team and play a key leadership role in ensuring an unforgettable guest experience in a dynamic and engaging environment.
POSITION SUMMARY
As a Floor Manager at NAC, you'll lead by example to ensure smooth day-to-day operations, consistently delivering exceptional service standards. This role requires confident leadership, excellent communication, and a passion for hospitality and team development.
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KEY RESPONSIBILITIES
- Lead and inspire the front-of-house team to deliver outstanding guest experiences.
- Oversee daily service operations, ensuring seamless coordination between front- and back-of-house.
- Manage guest relations, resolving issues promptly and professionally.
- Support and train team members to uphold NAC’s high standards of service, presentation, and professionalism.
- Monitor floor performance and proactively implement improvements to enhance efficiency and guest satisfaction.
- Ensure compliance with all health, safety, hygiene, and licensing regulations.
- Work closely with the management team to achieve business objectives and maintain a vibrant, high-energy environment.
KEY REQUIREMENTS
- Proven experience as a Floor Manager, Supervisor, or similar leadership role in a premium hospitality venue.
- Exceptional people management and customer service skills.
- Confident, approachable, and proactive in handling both guests and team dynamics.
- Strong problem-solving abilities and the capacity to make quick, effective decisions.
- Organised, detail-oriented, and committed to maintaining operational excellence.
- Flexibility to work a variety of shifts, including evenings and weekends.
- A genuine passion for hospitality and creating memorable guest moments.
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WHAT WE OFFER
- Leadership development through structured training and clear career progression.
- A supportive, collaborative working culture where initiative and creativity are encouraged.
- Generous employee discounts, including 50% off across all BVC Group venues and exclusive perks via CODE app membership.
- Flexible working arrangements and complimentary meals during shifts.
- Enhanced benefits including company sick pay, maternity/paternity leave, and holiday pay.
- Recognition and rewards for long service and exceptional contributions.
BVC Group is committed to creating a welcoming, inclusive environment, celebrating diversity and fostering respect for all employees.
HOW TO APPLY
Ready to take the next step in your hospitality career? Apply now to become a Floor Manager at NAC and be part of something extraordinary!
Please note only candidates with the Right to work in the UK will be considered for this position.
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