Scotsman Hospitality
Floor Staff
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Job Title
As a key member of our hospitality team, you will be the face of our establishment, ensuring every guest enjoys a welcoming, memorable experience. You will work dynamically across the restaurant, bar and event spaces, supporting both the front-of-house and kitchen teams to guarantee smooth daily operations.
Key Responsibilities
Guest Service & Sales
- Greet & Seat: Welcome guests warmly, provide menus, and show them to their tables.
- Take Orders: Accurately record food and beverage orders, noting any dietary requirements or special requests.
- Recommendations: Possess strong menu and beverage knowledge to confidently suggest pairings and upsell items.
- Guest Satisfaction: Check on tables to ensure guests are happy, and handle any feedback or concerns promptly and professionally.
Service & Operations
- Food Service: Deliver meals from the kitchen with high standards of presentation and hygiene.
- Table Management: Set and reset tables quickly, ensuring tableware, glassware, and condiments are perfectly stocked.
- Bar Service: Take orders and prepare drinks in line with specification.
- Event Set-Up: Assist in arranging event spaces and function rooms prior to guest arrival.
- Payment Processing: Ensure payment transactions including cash, debit and credit cards are processed adhering to the till procedures, communicating any discrepancies to the shift leader before the end of your shift.
Hygiene & Health & Safety
- Sanitation: Maintain spotless dining, bar, and back-of-house areas.
- Compliance: Adhere to strict health, safety, and food hygiene regulations at all times.
- Energy consumption: Be aware of energy consumption ensuring lights, air conditioning or equipment not in use are switched off.
- Equipment Storage: Ensure all equipment and furniture is correctly stored when not in use.
- Legislation: Be aware of licensing and food hygiene legislation applicable to the role.
Appearance
- Housekeeping: Maintain the venue housekeeping standards, monitoring and influencing cleaning standards at all times.
- Daily Checks: Assist with a daily check of all function rooms, restaurant and bar areas to ensure they are clean and presentable, set according to any client requirements and in line with the SOP.
- Cleaning Schedules: Ensure cleaning rotas are adhered to and in line with company standards.
- Personal Appearance: Ensure high standards of personal hygiene are maintained at all times.
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Personal Development
- E-Learning: Complete all of the required e-learning modules within a timely manner.
- Brand Manuals and SOPs: Be fully conversant in the brand manual and standard operating procedures to effectively conduct your role.
- Venue Support: Work collaboratively across other F&B outlets as business demands.
- Development Programmes: Contribute to your own development, exploring company initiatives for progression.
Requirements
- Experience: Previous experience in a restaurant, café, bar, or busy guest service environment is highly preferred, though a positive work ethic is key.
- Communication Skills: Excellent interpersonal skills with the ability to build rapport with guests and communicate effectively with others.
- Multitasking: Ability to work efficiently in a fast-paced, high-pressure environment without compromising on service quality.
- Flexibility: Willingness to work varied shifts, including evenings, weekends, and public holidays as required by business demands.
About Us
Scotsman Group is a collection of over 50 venues. Many of our venues are housed in listed buildings, carefully restored, expanded, refreshed and put to good use. We have restaurants, hotels, nightclubs, bars, cinemas, student accommodation and more.
One thing all our places have in common is our people - they work hard, often behind the scenes, and they are the best at what they do. They are a wildly eclectic bunch, from the architect who makes the drawings come to life, to the domestic team who make our hotel rooms feel like home. We are always growing and on the lookout for fresh talent, so if you've got it, bring it.
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What We Stand For
Our values aren't rules or guidelines the people who work for us need to stick to; they are the catalyst for an unwritten work ethic. The values never change, so no matter where you work or what you do, pin these up in your head and glance at them often!
- We put the guest first: Without our guests, we are nothing. They must be at the centre of every decision we make.
- We make our jobs our own: Our success relies on people being entrepreneurial and taking ownership of their role.
- We work together: Treat your colleagues like family. Support and respect each other, giving encouragement and taking guidance.
- Work hard: Strive to stand out from the crowd and enjoy being the best at what you do. It’s not just a job; it is an opportunity.
- We grow: Creating profit and growth is key to what we do. We shouldn’t shy away from this. All decisions must be made with commercial principles in mind.
Employee Benefits
- TRONC: Our employees receive 100% of tips made by electronic means
- Sleep Over: Exclusive staff rates in our hotels, subject to availability.
- Stay Out Late: Free entry to all of our clubs for you and one friend.
- Eat: 30% off food for you and your party in all of our restaurants.
- Stream: Access up to 40% of your pay early, as it is earned, and set automatic savings.
- Refer a Friend: Earn rewards when you refer a friend (conditions apply)
- A Hard Earned Rest: Take your break, knowing that it’s not deducted from your pay.
- Scotsman Perks: Exclusive offers and discounts via our website.
- Refuel: Free meal on duty from our employee menu or 50% off all menu items whilst on shift*
- Hydrate: One free speciality coffee per shift and unlimited cordial, water and soda*
- See it First: 30% off your own cinema ticket in our cinemas.
- Happy Birthday to You!: Enjoy a £25 gift card on your birthday (from 12 months service) *applicable to venues with this offering only
Apply now if you think this role is for you.
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