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The Role
The Flower Shop within Lush Covent Garden has grown exponentially since our shop and spa opened in August 2024. Two years later and we are continuing to establish ourselves in the local area as the go-to florist in the area for locals, businesses, and events with seasonal workshops, flower sales. We have already built a team of exceptional and diverse individuals in our shop and spa and are now looking for a florist trained individual to join us over the Autumn and Winter period to support our ever expanding flowers section.
All of our flowers are British grown and seasonally acquired, purchased from British farms. We use the seasons and Lush's core brand values of freshness and ethical buying to inspire our flowers shop and our unique bouquet style.
Diversity Matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who We Are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Key Information
- Hours available: 32 hours
- Application Deadline: Thursday 27th August 23:59pm
- Interview Date: Early September
- Start Date: Mid-September
- End Date: The florist position will be a temporary role over the seasonal period until the end of December 2026.
- Availability Required: Our ideal candidate would have availability to work on four days during the week including Saturday and Sunday, but you would be offered a mix of weekend and weekday shifts.
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Key Responsibilities
The priority of all staff, no matter what their role, is to make our customers feel like VIPs, with a friendly and helpful approach, ensuring customers leave with a smile and a great impression of our shop.
Florist Responsibilities
Please note you must have some experience of flowers and building hand-tie bouquets to apply for this role.
- Give 5* customer service to all customers in the space.
- Create, build and wrap bespoke and handmade bouquets of flowers.
- Bring your creativity into bouquet building.
- Work with customers ideas to build bespoke bouquets, sometimes in time pressured circumstances.
- Keep flower displays fresh, healthy and attractive.
- Have a knowledge of shelf life of flowers and rotate stock as per flowers shelf life.
- Manage high volumes of customers during peak trading times.
- Process and manage flower deliveries and have an understanding of flower conditioning needs.
- Keep the flowers area clean and tidy.
- Support the head florist, where needed to run and manage creative paid for workshops for customers in the shop.
- Be flexible to support the wider shop floor, where needed.
- Greet customers as they enter the store with a warm and inviting welcome.
- Directing customers to different areas of the store, working with colleagues to facilitate a smooth 5* customer journey.
- Recognising and responding to customers interest in flowers.
Desirable
- Experience of wreath building.
- Experience with dried flowers / dried product.
- Experience with flower crown making and hair braiding.
Skills, Knowledge and Expertise
Flowers Experience
- You will have experience of working with flowers and have an understanding of different flowers and their care needs.
- You will be able to build attractive and creative bouquets of all sizes for customers, as per their specific requests but also build pre made bouquets to build a diverse floral display of sizes and styles.
- You will be able to recognise when flowers are past freshness and be able to rotate stock as well as preparing flowers to be dried.
- Your flower care skills will allow you to manage displays and prolong flower life length.
- You will be able to make uniform bouquets to fill up our set-priced bucket bouquets.
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Customer Experience
- Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
- Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As florist your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork
- Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Your role as a florist revolves around making teamwork an instinctive and joyful experience.
- You will receive training from our head florist on Lush flowers specifically, store standards, maintenance and cleanliness.
Communication
- Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
- Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.
- You will be able to maintain a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Pension scheme
- Paid day off for your birthday*
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Flexible working
- Tailored gender affirming care*
**qualifying period/hours required
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