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FM Consultant
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Facilities Management Transformation Consultant (Retail)
Location: London (primarily office-based with occasional UK site travel)
Duration: Initial 3-month contract with the potential to extend into a 12-18 month transformation programme
The Opportunity
We are supporting a leading UK retailer on a high-profile review and redesign of its Facilities Management (FM) strategy and operating model. The successful candidate will play a pivotal role in defining future FM service requirements, shaping supplier strategies, leading procurement and tender activities, and helping establish effective outsourced service provider arrangements.
Key Responsibilities
- Review and redesign the Facilities Management operating model and service delivery strategy
- Define future-state FM service requirements across a large retail estate
- Assess and develop supplier and outsourcing strategies
- Lead or support market engagement and competitive tender processes
- Evaluate supplier proposals and support contract negotiations
- Oversee supplier mobilisation and transition activities
- Establish governance frameworks and performance management processes
- Manage relationships with outsourced FM providers and key stakeholders
- Support wider transformation objectives and operational improvements
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Ideal Experience
- Managing or overseeing relationships with providers such as City FM, Arcus, Mitie, CBRE, ISS, or similar
- Leading major retail FM accounts for Asda, Sainsbury’s, Tesco, Waitrose, John Lewis, or comparable retailers
- Delivering FM procurement, supplier selection, outsourcing and contract management programmes
- Leading supplier mobilisation, governance, service assurance, and supplier performance management activities
- Operating within complex retail, distribution, logistics, or multi-site environments
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Candidate Profile
- Deep knowledge of Facilities Management outsourcing models
- Strong supplier management and stakeholder engagement skills
- Experience running or supporting large-scale procurement and tender exercises
- Excellent commercial and contract management capability
- Track record of delivering change and transformation within FM operations
What's on Offer
- Opportunity to shape the FM strategy of a major UK retailer
- Exposure to a significant transformation programme with long-term potential
- Initial 3-month engagement with the possibility of extension into a wider 12-18 month programme
- Competitive day rate/package depending on experience
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