Pinnacle Group Limited
FM Helpdesk Operator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
FM Helpdesk Operator (Temporary Contract)
Pinnacle Group is looking for an experienced FM Helpdesk Operator (Temporary Contract) to provide exceptional customer service and support by taking and logging calls to the Helpdesk, managing the input of data, and generally assisting the FM Helpdesk Administrator in the administration of the contracts. You will be joining our Total FM Team based in Morley, LS27.
Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health, and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone.
Your Responsibilities Will Include
- Handling inbound and outbound calls
- Resolving customer inquiries
- Providing accurate information about our services
You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure.
Our Offer
We are offering a minimum 3-month temporary contract working from 8am – 4.30pm Monday to Friday. This role comes with weekly pay and has an immediate start.
Who We Are
Pinnacle Group is a market-leading national provider of housing, neighbourhood, and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We’re a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who We’re Looking For
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key Responsibilities Will Include
- Answering the FM helpdesk and dealing with general enquiries and logging calls/jobs on the database utilising FM helpdesk software
- Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times
- Allocating work orders to internal/ external contractors, ensuring that all tasks are completed in line with the allocated response times
- Tracking job progress against rectification times and implementing escalation procedures
- Report back to clients and contract staff on job progress and close out, including requesting extensions where applicable
- Keeping SharePoint up to date with information relating to the contracts and new assets
Key Requirements
- Demonstrate a track record as an FM Helpdesk Operator with commitment to customer service
- Excellent organisation skills and attention to detail are required, along with decision-making and problem-solving
- Experienced in the operation of a software package, i.e. Evolution
- Conversant in Excel, Word, and PowerPoint
- Self-managing and able to work on own initiative
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities, and career progression.
Benefits
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location