Goldsmiths, University of London
FM Operations Manager
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About the company
Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.
About the department
FM Services sits within the Estates & Facilities Directorate and delivers a wide range of essential facilities support across the Goldsmiths campus. The department provides cleaning, portering, postal operations, waste management and janitorial services that ensure our buildings and spaces remain clean, functional and welcoming for students, staff and visitors.
Our teams play a key role in the daily running of the University, supporting academic activity, events and campus operations with a strong focus on service quality and customer care. Working collaboratively with colleagues and partners, FM Services offers a dynamic, hands-on environment where teamwork, reliability and pride in maintaining Goldsmiths’ spaces are central to our mission.
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About the role
The FM Operations Manager manages the operational delivery of cleaning, janitorial, portering and waste management services across the university estate ensuring they run safely, efficiently and to consistently high standards.
The post holder will manage and support the FM Supervisors, oversee team performance, resolve operational challenges and ensure operational service continuity during busy periods and events.
Working closely with the Head of Facilities Management, this role helps maintain an excellent, reliable and customer focused facilities service across the estate.
About the candidate
The ideal candidate will bring strong operational leadership within cleaning, janitorial and portering services, with the confidence to coordinate teams across a busy and varied estate. A clear communicator with well-developed interpersonal skills, they will demonstrate sound judgement, steady decision-making and the ability to respond effectively to operational pressures and emerging issues.
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A solid understanding of health and safety, industry standards and best practice is essential, alongside the ability to use systems, data and planning tools to maintain service quality. The role suits a professional who leads by example, builds constructive relationships with stakeholders, and is committed to delivering a reliable, customer-focused and well-presented campus environment.
Benefits
We have generous benefits which include:
- 28 days’ annual leave plus six paid college closure days (four at Christmas and two at Easter) plus all Bank Holidays.
- A defined benefit pension scheme.
- An agile working environment.
- Great transport links.
- Support for professional development.
- A broad range of wellbeing initiatives such as staff choir, running club, staff networks and creative writing classes.
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