Franco Manca
FM Operations Manager
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Operations Manager
Hybrid / Field Based | Full Time
Reports to: Operations Director
This is a fantastic opportunity for a hands-on Operations Manager who enjoys being close to the business, developing great leaders and making a real difference across multiple restaurants.
At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood.
We're not an Operations team that manages from a distance. We're in our restaurants, working alongside our managers and supporting our teams every day. This role sits right at the heart of that.
Why Franco Manca?
We're proud of where we've come from and excited about where we're going.
This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to shape the success of your area, work closely with senior leaders and make a genuine impact across the business.
You'll also have the opportunity to continue developing your own career, getting involved in operational projects, new restaurant openings, leadership development and wider business initiatives as we continue to grow.
What you'll be doing
We're looking for an Operations Manager to support and develop a group of restaurants, helping our Restaurant Managers and their teams deliver brilliant food, genuine hospitality and consistently great guest experiences.
This is a hands-on role with plenty of variety and influence. One day you could be coaching a Restaurant Manager, the next you'll be reviewing business performance, supporting a new restaurant opening or working with the wider support teams to drive operational improvements across your area.
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You'll love this role if
- You enjoy being out in restaurants, working alongside your managers and supporting teams to succeed.
- You get real satisfaction from developing leaders and helping people reach their potential.
- You enjoy solving problems, making commercial decisions and continuously improving performance.
- You want the opportunity to influence how our restaurants grow while working closely with senior leaders.
We're looking for someone who
- Has multi-site management experience within hospitality or another fast-paced customer-facing business.
- Has a strong commercial mindset and understands how to drive sustainable business performance.
- Is passionate about coaching Restaurant Managers and developing future leaders.
- Builds trust quickly and leads with authenticity, energy and integrity.
- Brings a practical, solutions-focused approach and enjoys being hands-on.
- Is comfortable balancing commercial performance with people development.
- Understands that great restaurants are built by great teams.
- Wants to help shape the future of Franco Manca.
Our values in this role
- Welcome Everybody: You create inclusive restaurants where every team member feels valued, supported and able to do their best work.
- Love Your Food: You champion exceptional quality, helping your teams take pride in every pizza that leaves the kitchen.
- Keep It Moving: You make decisions with pace, solve problems practically and support your restaurants to perform consistently.
- Put On a Great Show: You know that outstanding guest experiences start with engaged, well-led teams, and you help create restaurants people love to visit.
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What you'll get
- Up to £60,000 per year
- Annual discretionary bonus scheme
- 25 days holiday plus bank holidays
- Salary sacrifice schemes, including pension, Cycle to Work and EV Car Scheme
- Season Ticket Loan
- Medicash health cash plan, including dental, glasses, physiotherapy and more
- 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters
- Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home
- 50% staff discount when dining in any Franco Manca restaurant
- Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks
- Annual social events, incentives and competitions
- Up to £500 employee referral scheme, subject to terms and conditions
- Development opportunities to support your growth and progression
If this sounds like the kind of Operations Manager role where you could do your best work, we'd love to hear from you.
Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.
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