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Company Description
Southwater Event Group is a hospitality and events consortium based in Telford, Shropshire. The group includes Telford International Centre, Holiday Inn Telford/Ironbridge, Ramada Telford, The International Hotel, and the integrated event production company StagecraftUK. Together, these businesses deliver conferences, exhibitions, live events, and hotel stays for a wide range of clients and guests. Team members benefit from working within a dynamic, customer-focused environment that combines hotel hospitality with large-scale event operations. The group offers opportunities to gain experience across multiple venues and services within a single organization.
Role Description
The FOH/Reception role is a full-time, on-site position based in Telford. Day-to-day responsibilities include:
- Welcoming guests, visitors, and delegates
- Managing check-ins and check-outs
- Providing information about facilities, events, and local amenities
- Answering and directing phone calls
- Handling email and in-person enquiries
- Supporting bookings and reservations processes
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- Maintaining a professional front desk area
- Processing basic administrative and clerical tasks
- Coordinating with other departments to ensure smooth guest and event experiences
This position requires consistent, polite, and efficient service in a fast-paced hospitality and events environment. A mix of 2 shifts, 5 days a week 0630-1500 or 1430-2300. Bar training will be given as you may be required to serve our guests during busy periods.
Qualifications
- Strong customer service skills, with the ability to interact professionally and courteously with a diverse range of guests and clients.
- Effective communication skills, including clear verbal communication, active listening, and confident written communication.
- Experience with receptionist duties and front-of-house operations, such as greeting visitors, managing check-ins, and directing enquiries.
- Demonstrated phone etiquette and the ability to handle high volumes of calls while maintaining a calm and professional manner.
- Clerical skills, including basic administrative tasks, data entry, and use of office and reservation systems.
- Attention to detail, reliability, and the ability to prioritize tasks in a busy environment.
- Comfort working shifts, including evenings, weekends, and event periods, as required.
- Previous experience in hospitality, hotels, or events, and familiarity with reception or Opera systems is an advantage.
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