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Food and Beverage Apprentice
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Start your hospitality career at Dhol Indian Restaurant
Inspired by the flavours and traditions of the Indian subcontinent.
As a Food & Beverage Team Member Apprentice, you’ll gain hands-on experience, learning customer service, food service, and hospitality skills while working towards a recognised qualification.
What you'll do at work
- Welcome and serve customers in a friendly and professional manner
- Take food and drink orders and process payments
- Serve food and beverages to customers
- Support the kitchen and front-of-house teams during service
- Help maintain cleanliness and presentation of the restaurant
- Promote menu items and specials to customers
- Ensure excellent customer service at all times
- Follow food hygiene, health, and safety procedures
- Assist with stock rotation and basic stock control
- Work as part of a busy team to deliver a great guest experience
Where you'll work
33-34 Oxford Street
Southampton
SO14 3DS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH HAMPSHIRE COLLEGE GROUP
Training course
Food and beverage team member (level 2)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines, and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Training schedule
- Complete the Level 2 Food & Beverage Team Member Apprenticeship
- Gain hands-on experience at Dhol Indian Restaurant
- Attend college on a day-release basis with the training provider
- Build a portfolio of evidence to demonstrate learning and progress
- Receive ongoing support and training from a Professional Trainer
- Complete assessments, including observation, a project, and a final interview
More training information
Southampton College has been providing career-focused education and training for over 70 years. The college specialises in technical and professional courses designed to prepare learners for employment, apprenticeships, and further study.
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Desirable qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
- Patience
About us
Dhol Indian Restaurant is a vibrant restaurant based in Oxford Street, Southampton, inspired by the rich culinary traditions of the Indian subcontinent. Led by Chef Abdul, the restaurant brings together authentic flavours, aromatic spices, and modern cooking techniques to create dishes that celebrate Indian culture and hospitality.
The name “Dhol” comes from the traditional double-headed drum that is often heard at celebrations across India. Just as the rhythm of the Dhol brings people together, the restaurant aims to create a warm and welcoming space where guests can share great food and memorable experiences.
At Dhol, food is rooted in tradition but presented with a modern touch. The team focuses on quality ingredients, bold flavours, and creating a dining experience built around community, celebration, and the joy of sharing food.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Successful completion could lead to a permanent role within the team.
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