Food and Beverage Assistant - Campus Services - 104607 - Grade 2

Department overview

Campus Services (CS) employs over 900 staff with a turnover exceeding £65m in the last financial year. CS plays a key role in the quality of the student, staff, and visitor experience, providing services across diverse areas such as the University’s sporting facilities, food and beverage, cleaning, conferencing, hotel operations, day nurseries, Portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g., Winterbourne House & Gardens), student housing, transport, waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda, in terms of growing our service profile across both our Birmingham and Dubai campuses.

The Business and Operations department offers a variety of outlets to staff, students and visitors across campus and also in student accommodation from small coffee shops to large restaurants. We also provide hospitality services for conferences and events held on campus and further afield.

Role Summary

You will be responsible for providing excellent customer service in any one of those retail areas/outlets. This post will involve basic food preparation, the provision of a high quality retail service, cash handling, cleaning and stock control, together with any other duties required to ensure the smooth running of the business and operations service we offer to our diverse range of customers. In order to flexibly use resource you may be required to work elsewhere in the department or wider University.

Main Duties

Customer Service

• Greet and serve customers in a professional, responsive courteous, friendly manner, including answering queries and dealing with situations that arise, to deliver the highest level of customer service.
• Building rapport with customers whenever possible and encouraging customer feedback.
• Maintain a professional working relationship with all colleagues.

Business Requirements

• Undertake basic retail preparation and standards to deliver quality products to the customer.
• Ensure a correct standard of stock rotation is followed whilst maintaining adequate stock levels, adjusting orders as required and making sure that retail products are used prior to the best before date. Ensuring merchandising standards are met.
• Report any equipment failures and hazards to either the Supervisor/Manager/Supplier in a timely manner.
• Ensure all merchandising standards are adhered to as directed by the Supervisor/Manager and in line with Operations Manuals.
• Maintain control on all retail wastage and record as required.
• Ensure that all Hazard Analysis and Critical Control Point (HACCP) hygiene and allergen recording systems and retail receipt procedures are carried out and correctly recorded.
• Conform and adhere to all Health and Safety Codes of Practice and Control of Substances Hazardous to Health (COSHH) regulations at all times.
• Assist with the transportation of stock and equipment from one location to another as required, following hygiene and health and safety protocols.
• Operate electronic point of sale (EPOS) terminals and handle cash effectively, including opening and end of day procedures, cashing up and ensuring the security of all monies; if required in secure areas.
• Perform cleaning tasks to a high standard at all times, following standard operating procedures, ensuring the regularly removal of rubbish as necessary and ensuring a clean environment.
• Ensure the thorough cleaning of all equipment, retail fixtures and fittings, walls, fridges, tables and accompaniments and all work areas and surfaces and to ensure they are sanitised before the end of each shift.
• On occasion, you may be required to place orders for food and stock, and/or undertake stock takes as directed by your manager.
• If serving restricted items, ensure compliance with the relevant licensing laws.

Team Work

• Actively seek opportunities to increase sales by upselling products and make recommendations as directed by your manager.
• Participate in any training and development activities as required.
• Be supportive to colleagues.
• Attend all team briefs/training and departmental meetings as required.
• Be actively involved in an annual personal development review with your line manager/supervisor.
• Undertake any other reasonable duties or requests (other than those stated in the job description) as requested by a senior member of staff including driving UoB vehicles when required (if you hold a clean driving license).
• Treats everyone with dignity and respect, supporting equality and valuing diversity.

Operational requirements

• Contracts are annualised and based on 35 hours per week (or pro rata) inclusive of weekdays, weekends, bank holidays and closed days on a rota basis, including evening work activities. Operational windows will vary by business unit/activity. Hours will be defined in your contract of employment.
• The postholder will primarily focus on one area – front of house, back of house or logistics. The postholder may be required to work in other areas of the business occasionally subject to business need.
• To undertake works activities across all UoB campuses as requested that are commensurate with the grade and role activities to support the Division and wider UoB activities.
• Promotes equality and values diversity, acting as a role model and fostering an inclusive working culture.
• Supports the University’s sustainability agenda through resource efficient working.

Required Knowledge, Skills, Qualifications, Experience

• Experience and knowledge of working in a busy, customer facing role, with previous experience of working in a retail environment being an advantage
• A Retail training certificate is desirable – although full training will be provided
• A commitment to providing a quality service
• Positive communication and interpersonal skills
• Ability to work on own initiative or as part of a team
• Ability to maintain a high standard of personal appearance. Some parts of a uniform is provided for this purpose.
• Work patterns may vary so a flexible approach to working hours and days is essential
• Ability to learn and understand how diversity considerations affect own area (e.g. Customer preferences/dress code)
• Full clean driving license desirable

Informal enquiries to Anton Lilov, email: a.d.lilov@bham.ac.uk

View our staff values and behaviours here [https://www.birmingham.ac.uk/about/our-strategy/our-values]

Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of