Langham Hospitality Group
Food and Beverage Executive
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Food and Beverage Executive
The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Food and Beverage Executive to join our talented Food and Beverage team.
In this role, you will take overall responsibility for providing day-to-day administrative support to the Food & Beverage division whilst working closely with the Director and Assistant Director of Food & Beverage. You will also be the main link for regular communication and meetings with all Food & Beverage colleagues.
Key Focus
In the role of Food and Beverage Executive, your key focus will be to:
- Ensure all administration related to the F&B office is carried out effectively
- Support the Director and Assistant Director of F&B and all outlet managers on a daily basis
- Lead quality in the F&B division, producing reports from Medallia, TripAdvisor and other guest feedback channels to see outlet trends and defect areas
- Support the Director and Assistant Director of Food & Beverage with financial reports and analysis of revenues to enable the division to make smart and informed decisions about the business, such as menu engineering, cover comparisons and revenues by hour per department
- Respond to all guest compliments/comments/complaints in a timely fashion
- Establish and maintain a personnel management system within the F&B department including induction, training, etc.
- Champion the food safety training for food and beverage colleagues
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Requirements
Do you have?
- Similar experience in a luxury 5* hotel
- Excellent knowledge of MS Office, Opera/Shiji and Micros
- The ability to work under pressure
- Good organisation, the ability to think logically and work independently
- The ability to adapt swiftly and seamlessly to situations that arise
- Excellent command of written and spoken English
- Knowledge of InDesign and OpenTable would be advantageous
Benefits
Apart from a competitive salary, we also offer an excellent range of colleague benefits, such as:
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
- Discretionary service charge
- Meals on duty
- Uniform supplied and laundered or, if a non-uniform colleague, a complimentary valet service of work attire provided
- Complimentary accommodation at other Langham Hotels
- Discounted accommodation at The Langham, London
- Discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- Pension plan
- Life insurance
- Eye test vouchers
- Cycle to work scheme
- Season travelcard loan
- Colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- Learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- Two staff parties per year and a number of colleague social and community events
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The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group, comprises 380 luxury bedrooms and suites, the acclaimed Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests, and we’ve been doing so since 1865.
Would you like to be a Food and Beverage Executive in such an iconic hotel? Then go ahead, apply!
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