Village Hotels
Food And Beverage Operations Manager
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The Role Outline: Your Shift at a Glance
As our Food & Beverage Operations Manager, you are the commercial and operational commander of every point of sale in the hotel. You will define the local sales strategy, protect the bottom line, and coach your Heads of Department to flawlessly execute both high-volume restaurant services and complex, large-scale events without ever dropping our brand standards.
Why Village?
We do hospitality differently. No ego, no drama. We back our teams to take ownership and grow their careers. We show up to make a genuine difference, caring deeply about our impact on guests, the community, and each other.
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Your Shift: What You’ll Actually Be Doing
We trust you to handle:
The Commercial Engine
- Driving revenue and protecting the Gross Profit across all F&B departments.
- Reviewing wage costs using Fourth.
- Ensuring stock par levels are precise.
- Guaranteeing Venpower is used accurately for weekly counts.
The Leadership & Culture
- Managing your managers.
- Navigating egos and breaking down defensive silos between the pub and events teams.
- Coaching your HODs to perform.
- Replacing recruitment guesswork with quantifiable application velocity metrics to build a resilient team.
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The Strategy & Outreach
- Owning the local market.
- Defining a quarter-by-quarter sales plan.
- Ensuring local marketing events are costed for maximum return on investment.
- Pushing to dominate local TripAdvisor rankings.
The Standards
- Creating an intensity around excellence.
- Mandating branded pre-shift briefings.
- Driving product knowledge.
- Ensuring rigorous Food Safety and Health & Safety audits are consistently smashed.
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