Hilton London Bankside
Food And Beverage Supervisor
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Food & Beverage Team Leader
Imagine leading a team that creates memorable dining experiences for every guest. Whether it's a busy breakfast service, a relaxed evening meal, or a special event, you'll help set the tone by ensuring exceptional service, supporting your colleagues, and keeping operations running smoothly.
As a Food & Beverage Team Leader, you'll play a key role in the day-to-day operation of our Food & Beverage outlets, providing hands-on support and maintaining a visible presence on the floor to ensure guests receive outstanding service at all times. You'll lead by example, motivating and guiding the team while ensuring service standards, presentation, and guest satisfaction remain consistently high.
Working closely with the Food & Beverage Assistant Manager and Food & Beverage Manager, you'll support team training and development, help implement operational procedures, and contribute to creating a positive, high-performing team culture. We're looking for someone who brings energy, leadership, and a passion for hospitality, with the confidence to make decisions, solve problems, and inspire others to deliver exceptional guest experiences every day.
What You Will Do In This Splendid Role:
When working as a Food & Beverage Team Leader you will be the person in charge for the guest journey during our guest’s time in F&B outlets. Here’s what you will be expected to do:
- Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate.
- To always maintain the highest standards of service and quality, leading by example.
- Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables.
- Encourage team commitment and spirit, motivate team members, and ensure the team receive adequate briefings.
- Demonstrate the highest guest focus and ensure individual guest requirements are understood and met by yourself and the team.
- Contribute ideas/suggestions to improve standards and procedures to enable service excellence.
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What Makes You Splendid:
We live by our values, and we’d love you to bring them to life every day:
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
- Brilliant - We’re looking for someone who’s passionate about doing great work and always looking for ways to improve.
- Honest - If you’re someone who leads with integrity and communicates openly, you’ll thrive here.
We take pride in our work and believe that enjoying the journey is just as important as the destination.
Our Splendid Benefits:
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing, and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – Confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – Stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – Enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – Peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured, and maintained car for a fixed monthly amount taken from their salary.
- Stream – Access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
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About Hilton - London Bankside
Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award-winning, next-generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society.
Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms, and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery.
The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar-free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies, and conferences.
Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community, and an exceptional team, see guests and clients returning time and again.
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