The Lygon Arms Hotel
Food And Beverage Supervisor
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Company Description
The Lygon Arms Hotel is a historic 4-star coaching inn dating back to the 16th century, located in the heart of Broadway in the Cotswolds. The property features 86 newly designed rooms and suites, private gardens, a spa, two dining venues, and a picturesque courtyard, offering a complete hospitality experience. While traditional Cotswold stone, grand fireplaces, ornate panelling, and antiques have been carefully preserved, the hotel has recently undergone a multi-million-pound refurbishment. This investment has modernized its popular facilities and enhanced comfort, creating a blend of heritage charm and contemporary luxury for guests and team members alike.
Role Description
The Food and Beverage Supervisor is a full-time, on-site role based at The Lygon Arms Hotel in Broadway. This role oversees day-to-day food and beverage operations across the hotel’s dining venues, ensuring high service standards and a welcoming atmosphere for guests.
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Responsibilities
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- Supervising front-of-house team members
- Coordinating staff schedules
- Supporting training and development
- Ensuring consistent implementation of service procedures
- Monitoring quality and presentation of food and drinks
- Managing guest enquiries and feedback
- Supporting smooth service during breakfast, lunch, dinner, and events
- Collaborating with kitchen and bar teams
- Maintaining health and safety and hygiene standards
- Driving revenue through upselling and excellent customer service
Qualifications
- Strong supervisory skills, including team leadership, shift management, and mentoring less experienced colleagues.
- Proven ability to maintain and improve service standards, with a focus on attention to detail and guest satisfaction.
- Practical experience in food service and beverage operations within a hotel, restaurant, or similar hospitality environment.
- Excellent customer service skills, with a friendly, professional approach to guest interaction and issue resolution.
- Effective communication skills for coordinating with team members and other departments.
- Knowledge of health and safety, food hygiene, and licensing regulations in a hospitality setting.
- Ability to work flexible hours, including evenings, weekends, and holidays, in a fast-paced environment.
- Previous experience in a supervisory or senior front-of-house role; hospitality qualifications or training are an advantage.
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