Scotsman Hospitality
Food and Beverage Supervisor (Scotsman Hotel only- 2026)
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Location: Grand Café, Scotsman Hotel, Edinburgh
Job Type: Full-Time
Job Summary
We are looking for an enthusiastic, professional, and experienced Supervisor to lead the day to day operation of the Grand Café and ensure an exceptional experience for every guest.
The Grand Café Supervisor will be responsible for supervising and developing the team, maintaining consistently high standards of guest service, food quality, presentation, cleanliness, and hospitality. The role will also play an important part in maintaining the standards required to operate at 1 Rosette level and supporting the team in achieving the standards required for a second Rosette.
This is an exciting opportunity for an experienced hospitality professional who takes pride in creating memorable guest experiences, developing people, and driving standards within a premium Edinburgh dining environment.
Key Responsibilities
- Supervise, motivate, and support the Grand Café team during daily operations.
- Maintain the standards required to operate at a 1 Rosette level, while actively supporting and motivating the team to work towards achieving a second Rosette.
- Allocate duties and organise the team effectively according to business levels and operational requirements.
- Ensure consistently high standards of food and beverage quality, presentation, service, and hospitality.
- Coach and develop team members, helping them understand and consistently deliver the standards expected within a Rosette level operation.
- Encourage a culture of continuous improvement, pride, accountability, and attention to detail.
- Monitor guest feedback and use it to identify opportunities to improve the overall dining experience.
- Handle customer enquiries, feedback, and complaints professionally and effectively.
- Support the Café Managers with staff training, coaching, development, and performance management.
- Assist with opening and closing procedures, daily operational checks, and cash handling.
- Monitor stock levels and assist with ordering, stock rotation, and stock control.
- Ensure all food safety, health and safety, and company procedures are followed.
- Work closely with the kitchen team to ensure smooth communication and service throughout the operation.
- Support the management team in implementing new procedures, service standards, training, and initiatives designed to help the Grand Café progress towards a second Rosette.
- Help manage rotas, staff breaks, attendance, and daily staffing requirements when required.
- Support busy service periods and events, ensuring the team remains organised and focused.
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Skills & Experience
- Previous supervisory or leadership experience within a restaurant, hotel, at 1 rosette and luxury environment
- Experience working within a high quality food and beverage operation.
- A good understanding of Rosette standards and the importance of consistency, quality, presentation, and attention to detail.
- Excellent customer service and communication skills.
- Strong organisational and time-management abilities.
- The ability to lead, coach, and motivate a team in a busy environment.
- Good understanding of food safety, hygiene, and health and safety procedures.
- Confident dealing with customers and resolving complaints professionally.
- Ability to remain calm, positive, and professional under pressure.
- Good attention to detail and high standards of presentation.
- Experience with cash handling and stock control.
- Flexible approach to working hours, including weekends, evenings, and busy periods.
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About Us
Located within the iconic Scotsman Hotel in the heart of Edinburgh, The Grand Café is a vibrant dining destination where timeless elegance meets contemporary hospitality. From relaxed breakfasts and leisurely lunches to afternoon tea, evening dining, and handcrafted cocktails, we pride ourselves on delivering exceptional food, drinks, and service in a beautiful historic setting.
At The Grand Café, our team is at the heart of everything we do. We are passionate about creating memorable experiences for every guest through warm hospitality, attention to detail, and genuine care. If you're enthusiastic, personable, and enjoy working in a fast-paced environment, we'd love to welcome you to our team.
What is in it for you?
You will have access to the following benefits that include:
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Staff meals on duty.
- Hotel and Apartment discounts.
- Access to cashback and discounted vouchers.
- Flexible working opportunities.
- Career development through our internal training programme.
- Refer a Friend Scheme.
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