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Food and Beverage Team Member Apprentice
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Food & Beverage Team Member Apprentice
The Eskdale is looking for an enthusiastic and customer-focused Food & Beverage Team Member Apprentice to join our team in Castleton. This is an excellent opportunity for someone who is looking to develop their skills and build a career within the hospitality industry while working towards a recognised apprenticeship qualification.
What you'll do at work
- Welcome guests in a friendly and professional manner.
- Take food and drink orders accurately and efficiently.
- Serve food and beverages to customers in line with company standards.
- Prepare dining and bar areas before service and maintain cleanliness throughout the day.
- Clear and reset tables promptly.
- Handle customer enquiries and resolve issues professionally, escalating where appropriate.
- Support stock control and replenishment of supplies.
- Follow all food hygiene, health and safety, and licensing regulations.
- Assist colleagues and contribute positively to the team environment.
- Complete apprenticeship coursework and attend training sessions as required.
Where you'll work
The Eskdale
STATION ROAD
CASTLETON
WHITBY
YO21 2EU
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MIDDLESBROUGH COLLEGE
Training course
Food and beverage team member (level 2)
What you'll learn
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Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Essential qualifications
- GCSE in:
- Maths and English (grade 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Nestled in the heart of the North York Moors right on the bank of the river Esk, The Eskdale is a traditional Yorkshire pub with an entirely seasonal menu showcasing the best local produce from Gods own country.
Owners Kirsty and Marcus have a deep rooted connection with the building itself having popped in for a drink on the way to their second date many years ago.
With a devotion for good food, great wine and local ales The Eskdale has become the heart of the community.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC2000046465.
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