Bespoke Hotels
Food & Beverage Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: F&B Assistant
Location: Hotel Gotham – Newcastle – Siren
Department: Food and Beverage
Reports to: Restaurant Manager
Role Overview
As a Waiter/Waitress at Siren, the signature fine dining restaurant at Hotel Gotham – Newcastle, you will be part of a passionate and professional team dedicated to delivering refined, intuitive service. Your role is to ensure each guest enjoys a memorable and seamless dining experience, from arrival to departure.
Working closely with the culinary and sommelier teams, you will act as both host and guide—providing detailed knowledge of the menu, anticipating guest needs, and embodying the grace and poise expected in a five-star service setting.
Key Responsibilities
Guest Service
- Deliver warm, personalised, and elegant service to every guest, in line with the standards of fine dining.
- Confidently describe and explain dishes, ingredients, preparation techniques, and menu concepts.
- Understand and accommodate dietary requirements, allergies, and special requests.
- Ensure service flows seamlessly across multiple courses, including timing, etiquette, and guest preferences.
- Build rapport with guests to create a bespoke dining experience and encourage repeat visits.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Restaurant Operations
- Prepare the restaurant for service, including setting tables, polishing glassware and cutlery, and ensuring mise en place is complete.
- Maintain cleanliness and presentation of all front-of-house areas in line with health and hygiene standards.
- Support the team in running food and beverages, resetting tables, and assisting with private events as required.
- Communicate clearly with kitchen, bar, and management to ensure smooth and efficient service.
Product Knowledge & Upselling
- Maintain a deep understanding of the à la carte and tasting menus, including provenance and chef philosophy.
- Support wine and beverage pairing by working closely with the sommelier team and having a strong knowledge of the drinks menu.
- Upsell premium offerings and seasonal specials where appropriate, always in a natural and informed manner.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Compliance & Health and Safety
- Follow all hotel policies, procedures, and legal guidelines relating to food safety, hygiene, and guest wellbeing.
- Complete all necessary daily, weekly, and monthly checklists.
- Attend training sessions related to Health & Safety, Food Safety, Allergen Awareness, and Emergency Procedures.
CORE COMPETENCIES & PERFORMANCE INDICATORS
- Demonstrates poise, polish, and exceptional attention to detail in every guest interaction.
- Maintains composure and professionalism in high-pressure environments.
- Delivers high guest satisfaction scores and positive feedback consistently.
- Proactively supports the wider F&B and hotel team during service.
- Understands the impact of personal service on the reputation and profitability of the restaurant.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills