Food & Beverage / Front Office Team Member

Company Description

Our mission at Ibis Northampton Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are you a passionate individual, dedicated to continuously improving the quality of the hotel's services?

Job Description

Main responsibilities:

• Welcoming guests in a polite and friendly manner
• Ensuring cleanliness of work areas
• Remaining polite and courteous at all times
• Welcome every guest and provide exceptional service throughout their stay.
• Personalising each interaction with guests to ensure a unique experience.
• Ensuring Ibis Standards are met and maintained.
• Serving guests in all areas of the Food & Beverage department including the Restaurant & Bar.
• Perform the tasks of order taking and maximising sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to the kitchen staff through the POS system.
• Prepare the order accordingly in the kitchen by respecting all food safety and measures.
• Check ordered meals on collection from kitchen and deliver to the guests promptly to maintain temperature and look of the items.
• Keep tables and service areas clean and tidy as per procedures.
• Maintain hygienic food service techniques during service
• Maintain the kitchen clean and tidy.
• Perform all cleaning tasks required in the kitchen.
• Complete papers about cleaning tasks.
• Take responsibility for the restaurant and bar.
• Any other reasonable request as required by your supervisor and managers.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel account ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
• Operate switchboard effectively.
• Handling all emails, phone enquiries promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guests messages.
• Competent in taking reservations, upselling where possible to maximise on average room rates.
• Engage with the team to ensure hotel quality and financial targets can be met.
• Responsible for balancing banking transactions for the hotel.
• Daily reservations checks from all platforms (Accor, Booking.com, Expedia, etc.)
• Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
• Maintain the accuracy of the in-house reservations system
• Following departmental and company policies and procedures
• Complying with legislative and safety regulations
• Required to attend training sessions by company during day time.
• Working hours include weekends and public holidays.