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Job Description: Food & Beverage Host
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a polished and engaging Food & Beverage Host with a passion for creating exceptional first impressions and delivering outstanding guest experiences.
You will report to the Food & Beverage Manager, working towards providing our guests with seamless and memorable dining experiences from arrival to departure.
A Food & Beverage Host will:
- Be highly courteous and create a warm, professional, and engaging first impression for all guests
- Manage reservations efficiently with strong attention to detail, ensuring accuracy at all times
- Coordinate table allocation and guest seating to maximise flow and enhance the guest experience
- Handle VIP and key client arrivals with confidence, discretion, and personalised attention
- Work collaboratively with restaurant and bar teams to ensure seamless service delivery
- Respond to guest enquiries (in person, by phone, and via email) in a timely and professional manner
- Maintain an organised and immaculate host/reception area
- Proactively monitor guest satisfaction and resolve any concerns in a calm and solution-focused manner
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To be successful in the role of Food & Beverage Host, we require:
- Previous experience in a guest-facing or customer service role within hospitality, luxury retail, events, or similar environments
- Experience using reservation or booking systems
- Excellent guest engagement and interpersonal skills
- Strong organisational skills with exceptional attention to detail
- The ability to multitask effectively in a fast-paced environment
- A confident and professional communication style, including telephone manner
- A good command of English is essential, a second language is advantageous
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
About Us
The Unlimited Collection is a brand of The Ascott Limited.
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At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Employer: Jupiter Hotels Holdings Limited
Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited
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