Hyatt Centric Hotel Cambridge

Starman Restaurant & Bar

The Food & Beverage Host is responsible for delivering exceptional dining experiences by providing prompt, attentive, and professional service. This role ensures that all guests feel welcomed, well‑taken‑care‑of, and satisfied throughout their visit while maintaining high standards of hospitality, cleanliness, and product knowledge.

Key Responsibilities

• Greet guests warmly and create a positive, welcoming atmosphere.
• Take food and beverage orders accurately and professionally.
• Provide menu recommendations and answer product‑related questions.
• Serve food and drinks in a timely and efficient manner.
• Anticipate guest needs and respond promptly to requests.
• Handle guest feedback and resolve concerns courteously.
• Set up and clear tables according to service standards.
• Ensure dining areas are clean, organised, and presentable at all times.
• Prepare and maintain service stations, cutlery, glassware, and supplies.
• Follow correct procedures for opening, operating, and closing shifts.
• Process payments and handle cash/card transactions accurately.
• Adhere to all food safety, hygiene, and allergen‑awareness procedures.
• Follow responsible alcohol service guidelines.
• Maintain cleanliness standards in line with company and legal requirements.
• Report any hazards, maintenance issues, or incidents to management.
• Work collaboratively with colleagues to ensure smooth service flow.
• Assist in training new team members when required.
• Communicate effectively with kitchen and bar teams to ensure accuracy and speed.