Starwood Hotels
Food & Beverage Operations Director
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Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Food & Beverage is at the heart of the guest experience, and we are looking for an inspiring and commercially driven Food & Beverage Operations Director to lead our operation. You will be responsible for the overall performance of our F&B outlets, combining exceptional service, strong financial performance, and innovative thinking to create memorable experiences for our guests.
As the Food & Beverage Operations Director, you will lead, motivate, and develop the F&B leadership team while maintaining a highly visible presence across the operation. You will work closely with the Executive Chef, Executive Team, Sales & Marketing, and wider hotel leadership to continuously evolve our offering, maximise revenue, and ensure the highest standards of service, quality, and compliance.
Job Responsibilities
Operational & Guest Experience
- Take overall responsibility for the day-to-day operation and performance of all Food & Beverage outlets.
- Maintain a highly visible, hands-on presence across the operation, ensuring service, presentation, atmosphere, and guest experience consistently meet our standards.
- Set clear expectations for the F&B leadership team and hold leaders accountable for delivering exceptional service.
- Monitor food, beverage, and service quality, responding quickly to guest feedback and operational challenges.
- Ensure full compliance with Food Hygiene, Health & Safety, Licensing, and hotel policies and procedures.
People & Leadership
- Lead, inspire, and develop a high-performing Food & Beverage leadership team.
- Create a culture of accountability, recognition, collaboration, and continuous feedback.
- Coach and develop Outlet and Department Managers across leadership, financial management, cost control, forecasting, and revenue generation.
- Lead by example, building strong relationships with colleagues and creating an environment where teams are empowered to contribute and succeed.
Commercial & Financial Performance
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- Take overall accountability for the financial performance and profitability of the Food & Beverage operation.
- Review budgets, forecasts, payroll, P&Ls, and outlet performance, taking proactive action to achieve financial targets.
- Identify opportunities to increase revenue and profitability through promotions, upselling, events, product development, and innovative experiences.
- Maintain strong controls around stock, purchasing, labour, and operational costs.
- Oversee capital expenditure and ensure projects are delivered effectively and in line with company guidelines.
Strategy & Innovation
- Continuously challenge the current operation and identify opportunities to improve performance, efficiency, and guest satisfaction.
- Work closely with the Executive Chef to develop innovative F&B strategies and remain relevant within the local and regional market.
- Stay ahead of market trends and guest preferences, introducing new products, services, and experiences.
- Partner with Sales & Marketing to drive promotions, events, and initiatives that increase awareness and revenue.
- Build strong relationships within the local community and hospitality industry, representing the hotel at relevant events and functions.
About you...
Passionate about Food & Beverage with a minimum of 4 years’ experience leading a high-volume Food & Beverage operation, with responsibility for significant revenue performance.
- Previous experience opening a hotel or restaurant is preferred.
- A post-secondary diploma or degree in Hospitality, Business, or a related field is desirable.
- Expert knowledge of Food & Beverage operations, with a proven track record of strong guest experience, team engagement, and financial performance.
- An inspirational and commercially focused leader who can motivate, develop, and empower high-performing teams.
- Excellent verbal and written communication skills, with the ability to build strong relationships at all levels.
- Highly flexible and able to meet the demands of a 24-hour hotel operation, including evenings, weekends, and holidays when required.
Why Choose Us?
Our culture is caring, thoughtful, and rooted in purpose. We deliver informed, good-natured service perfectly executed to create fulfillment and well-being for both guests and team members. As part of our team, you can look forward to:
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- A “Designed by Nature” work environment
- Free healthy & nutritious meals on duty
- 24-hour Employee Assistance Program
- Flu vaccinations vouchers
- Eye care contributions
- Social events throughout the year
- Wedding and Baby gifts
- Travel season ticket loan
- Complimentary spa massage & reflexology treatment
- West End Club - discounts in local shops, hotels, bars and restaurants
- Spa, Food & Beverage discounts ranging from 30% - 50%
- Guest experience stay - enjoy an overnight stay and experience our restaurant and bars
- Opportunities to be involved in charity and community events
- All Starwood Hotels discounted employee/friends and family room rates
- Enhanced Holiday Benefit
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can
If you’re ready to lead with passion, elevate guest experiences, and shape the future of one of London’s most exciting dining destinations, we’d love to hear from you.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
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