Onsite Event Delivery

• Take operational responsibility for the setup and delivery of assigned F&B functions and catering areas, ensuring they are delivered in accordance with agreed plans.
• Conduct pre-service inspections of F&B spaces, reviewing room setup, presentation, cleanliness, signage, service points, equipment, and operational readiness.
• Monitor service standards, food quality, presentation, replenishment, and guest experience throughout each service period.
• Coordinate closely with venue catering teams, suppliers, and Nteractive colleagues to ensure effective communication and smooth operational delivery.
• Lead and brief Nteractive, freelance, and operational staff allocated to assigned F&B functions, ensuring everyone understands their responsibilities, service standards, and escalation routes.
• Act as a visible operational point of contact onsite, proactively identifying potential issues and implementing practical solutions before they impact the attendee or client experience.
• Ensure F&B spaces are operationally ready ahead of advertised service times and effectively managed throughout setup, live service, and breakdown.
• Oversee the setup and delivery of exhibitor and ancillary F&B requirements, ensuring agreed service levels and quality standards are achieved.
• Work collaboratively with other event departments including Logistics, Production, Technical, Registration, and Client Services where F&B delivery interfaces with wider event operations.

Attendance, Guarantees & Financial Control

• Monitor attendance and actual consumption across assigned catering functions.
• Track actual numbers against agreed guarantees and advise the F&B Manager/project lead and client where onsite guarantee adjustments should be considered.
• Maintain accurate records of catering actuals and operational data required for post-event reporting.
• Review banquet checks and onsite catering charges against agreed orders, guarantees, and the relevant client F&B template.
• Identify and escalate any discrepancies or variances before charges are approved.
• Manage onsite F&B additions and changes within the agreed approval process.
• Ensure appropriate client authorization is obtained before committing to additional onsite expenditure.
• Maintain clear records of all approved additions and changes to support accurate budget reconciliation following the event.

Post-Event Reporting

• Support the collection and recording of final catering actuals across monitored F&B functions, including main attendee catering, cafés, executive meals, and other agreed areas.
• Work with F&B Manager/project lead with a clear operational handover following the event, including final actuals, operational challenges, service issues, and recommended improvements.
• Capture operational learnings that can improve future delivery, including observations relating to attendee flow, staffing, service levels, guarantees, consumption, and venue performance.
• Ensure all required event documentation and operational records are completed accurately and returned following the event.

What You Will Bring

Personal Competencies

In This Role You Should Demonstrate The Following Competencies

• Strong operational leadership skills with the confidence to lead teams in a live event environment.
• A practical, solutions-focused approach with the ability to react quickly and calmly to changing circumstances.
• Strong interpersonal skills and the ability to build effective working relationships with venue teams, suppliers, clients, and colleagues.
• Excellent attention to detail and a commitment to high standards of presentation and service.
• Highly organized with the ability to manage multiple operational priorities simultaneously.
• Confident communicator with the ability to deliver clear briefings and instructions to operational teams.
• Commercial awareness and an understanding of the financial implications of onsite operational decisions.
• Ability to challenge appropriately when operational plans, service standards, or expenditure are not aligned with agreed requirements.
• Ability to work collaboratively and respect the roles and responsibilities of wider project teams.
• Comfortable working at pace and under pressure within complex live event environments.
• Passionate about delivering high-quality attendee and client experiences.
• Passion for Travel

Skills / Experience

In this role you should have the following experience:

• Experience working within live events, catering, hospitality, conference operations, or a comparable operational environment.
• Experience coordinating or supervising onsite catering, hospitality, or event operations.
• Experience leading operational teams and providing clear day-to-day direction and support.
• Strong understanding of catering operations including function setup, service delivery, staffing, food presentation, and guest experience.
• Ability to read and interpret event documentation including floor plans, function sheets, catering orders, and operational schedules.
• Experience monitoring attendance, consumption, or operational data during live events.
• Good financial awareness with the ability to review charges, identify discrepancies, and understand the impact of onsite additions.
• A track record of delivering high-quality, customer-focused services.
• Experience working with venues, caterers, and external suppliers.
• Experience working on large-scale or international events is desirable but not essential.
• Good Excel and general ICT skills.
• Catering, hospitality, or event management qualifications are desirable but not essential.

Why you'll love working here

Benefits

• PTO – 20 days plus public holidays
• Summer Hours
• Birthday Day Off
• 401k – access to fund for employee contributions
• Health Care – employee cover and dependent cover offered
• Dental & Vision
• Life Insurance
• Health Advocacy Program
• Wellbeing & Inclusion Initiatives including access to an EAP
• Family Leave & Adoption Assistance
• Rewards & Recognition incentives
• Volunteering Day
• Cell & Wi-Fi allowance
• Generous Talent Referral Scheme
• Time Off in Lieu

Other Requirements

• A willingness and ability to undertake regular UK and international travel throughout the calendar year.
• Flexibility to work evenings, weekends, and extended onsite hours as required by live event schedules.
• Ability to work effectively away from home for extended periods during event delivery.
• Travel requirements 45-50% of working time.
• Commitment to Nteractive's health and safety policies and all relevant venue, food safety, and operational requirements.
• Quiet home environment from which to work (although the successful candidate may be required to be office based and have the ability to travel to the office to aid team collaboration or meet client needs).
• Minimum of 25MB download and 2MB upload speed for home broadband capacity to meet Nteractive homeworking business requirements.