Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

About The Role

The Food & Beverage Operations Manager plays a critical role in supporting the Director of Food & Beverage in overseeing the overall food and beverage operations within the hotel. This position oversees the day-to-day running of the hotel’s dining venues, bars, in-room dining, and event catering, driving and maintaining the highest standards of service and quality in line with Forbes standards and hotel service expectations.

The Food & Beverage Operations Manager provides strong leadership, drives staff training and ensures operational standards are met in each restaurant and outlet.

About You

• Proven experience in food and beverage management in leadership or supervisory role within a luxury hotel or high-end restaurant environment.
• Proven experience managing food and beverage operations, staff supervision, and service delivery across multiple outlets.
• Strong food and beverage knowledge, with a good understanding of wine.
• Strong background in operational efficiency, cost control, and guest service excellence.
• Experience working with cross-functional teams and collaborating with marketing, finance, and kitchen teams to drive success.
• Strong leadership and team management skills, with the ability to motivate, mentor, and develop a team of diverse professionals.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with staff, guests, and senior management.
• Strong organizational and problem-solving abilities, with a focus on driving efficiency and operational improvements.
• High attention to detail, particularly in the areas of guest service, food quality, and cleanliness.
• Financial acumen, including experience managing budgets, costs, and revenue targets.
• Proficiency in using property management systems, inventory software, and Microsoft Office Suite.
• A degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Certification in Food Safety, Health & Safety, or equivalent is required.
• Additional training or certifications in leadership, financial management, or customer service excellence are advantageous.
• Level 2 WSET accreditation desired.