Job Description

Hyatt Centric Hotel Cambridge

Starman Restaurant & Bar

40 hours, OTE £14.50ph

The Food & Beverage Supervisor supports the day-to-day operations of all food and beverage outlets, ensuring high service standards, smooth team coordination, and an excellent guest experience. This role assists in leading the front-of-house team, maintaining compliance with company policies, and driving operational efficiency.

Key Responsibilities

• Supervise daily F&B operations, ensuring service runs efficiently and according to company standards.
• Support the opening and closing procedures, including cash handling, reporting, and stock checks.
• Ensure all food and beverage items are presented and served consistently and safely.
• Assist in training, coaching, and motivating team members to deliver exceptional service.
• Coordinate floor staff during busy periods, assigning tasks and monitoring performance.
• Provide ongoing feedback and support to help colleagues grow and develop.
• Maintain a visible presence on the floor, responding promptly to guest needs and resolving issues professionally.
• Uphold a strong customer-focused culture, delivering warm, efficient, and attentive service.
• Handle guest feedback constructively to improve overall satisfaction.
• Ensure compliance with health, safety, and food hygiene regulations at all times.
• Monitor cleanliness and organisation of all front-of-house areas.
• Conduct routine inspections of service areas and equipment, reporting maintenance needs as required.
• Assist with stock rotation, ordering, inventory checks, and waste control.
• Support cost-control initiatives and efficient use of resources.
• Aid in analysing sales trends and promotions to improve revenue performance.