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Food & Beverage Team Member Apprenticeship - Level 2
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We're looking for our next Awesome Addition to join the Food & Beverage team at Buckfast Abbey.
As a Hospitality Apprentice, you'll gain quality hands-on experience. You'll learn how to deliver outstanding customer service, serve food and drinks, handle bookings and payments, and become a valued member of a busy hospitality team.
Wage
£21,008 a year
Minimum wage rates (opens in new tab)
Competitive rates of pay – reviewed annually
Training course
Food and beverage team member (level 2)
Hours
40 hours per week, over 5 days, weekdays and weekends, early, day and late shifts.
40 hours a week
Start date
Thursday 1 October 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you'll be doing
As part of our friendly Food & Beverage team, you'll help create memorable experiences for our guests by:
- Serving food and drinks to customers
- Preparing and delivering refreshments
- Providing excellent customer service at all times
- Handling payments and operating tills
- Taking bookings and customer enquiries
- Supporting day-to-day hospitality operations
- Working closely with colleagues across the hospitality team
- Collaborating with kitchen staff to deliver excellent service
- Ensuring dining and service areas are clean, organised and welcoming
- Learning how to promote products and maximise sales opportunities
- Following food safety, health and safety, and hygiene procedures
- Helping create a positive experience for every guest
No two days are ever the same. One day you might be serving guests at a busy lunch service, and the next you could be supporting a special event or hospitality function.
Where you'll work
BUCKFAST ABBEY
BUCKFAST
BUCKFASTLEIGH
TQ11 0EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OPPORTUNITY PROVIDER LTD
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Training schedule
All training will take place at the work place
More training information
The training course will be provided through an external training provider HIT
Requirements
Desirable qualifications
GCSE in:
English and Maths (grade minimum of Grade 3 preferable)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Has a positive attitude and willingness to learn
- Enjoys working with people and meeting new customers
- Has good communication skills
- Is reliable and hardworking
- Can stay calm and professional in a busy environment
- Enjoys working as part of a team
- Takes pride in providing excellent customer service
- Is enthusiastic, proactive and ready to get stuck in
- Passing a Disclosure and Barring Service (DBS) check
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About this employer
Buckfast Abbey is home to a community of Roman Catholic Benedictine Monks, who live their lives of prayer, work, and study according to the ancient rule of St Benedict. Today, our site is a flourishing complex of buildings, which the monks have continually developed to aid them in realising their vision for Buckfast - to be a national centre of witness to God, and the Roman Catholic faith. To that end, the Monastic Community places a great value upon hospitality, and we welcome hundreds of thousands of visitors each year. We employ around 140 staff in a variety of interesting career opportunities that are valued with competitive pay and an excellent benefits package. Staff are not required to share the religious beliefs of the Monastic Community but an empathy with the Catholic ethos of the site is required.
http://www.buckfast.org.uk (opens in new tab)
Company benefits
- Generous holiday - 33 days
- Generous Pension Scheme – with 10% Employer Contribution
- Staff discount – 20% in all our outlets
- Staff gym – free to use
- Free staff meals
- Free parking
- Free electric car charging
- Free staff social events
- Employee Assistance Programmes – free of charge support that includes telephone counselling, GP consultation service and bereavement support
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Future Prospects 🏆
Successful completion of the apprenticeship could lead to a permanent role within Hospitality or opportunities across the wider organisation, including:
- Restaurant & Hospitality Operations
- Hotel Operations
- Visitor Welcome
- Food & Beverage Services
Ask a question
The contact for this apprenticeship is:
THE OPPORTUNITY PROVIDER LTD
The reference code for this apprenticeship is VAC2000049270.
Apply now
Closes in 20 days (Thursday 10 September 2026 at 11:59pm)
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