itsu
Food & process operations developer
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itsu
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
The Job
The Food Operations & Process Developer reports to the Head of Food and makes sure food ideas can work brilliantly in shops.
The role takes new and existing products from development through trial, launch, post-launch review, and continuous improvement, making sure recipes, preparation methods, and processes are safe, consistent, efficient, and practical across different shop formats.
They are the link between food development and shop execution, working closely with Food, Operations, How To, Technical, Supply Chain, and the Rice & Fish Quality Specialist. This is a hands-on specialist role with clear ownership for food operational readiness. The person assesses whether products and processes are ready for shops, escalates material issues, and can recommend delaying rollout where significant operational problems remain unresolved. Final commercial and Technical sign-off sit with the relevant accountable teams.
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Core Responsibilities
- Brings practical shop thinking into food development from the start, making sure products can be prepared consistently, safely, and efficiently across the estate.
- Leads trials, validates recipes and processes, owns the operational readiness assessment, and escalates unresolved issues before rollout.
- Develops and owns clear food preparation methods and technical content, working with How To to turn these into simple training and guidance for shop teams.
- Works closely with the Rice & Fish Quality Specialist and relevant teams to investigate ingredient, food quality, and process issues, identify root causes, and put practical solutions in place.
- Leads post-launch operational review, uses shop feedback and performance evidence.
This Is You
- Strong experience in high-volume food operations, quick-service restaurants, food development, or food process development.
- Able to run trials and turn food concepts into repeatable operating processes, as understands the commercial impact of food processes, including labor, yield, waste, equipment requirements, ingredient cost, preparation time, and shop workload.
- You will have good judgment on whether food quality issues come from the ingredient, process, equipment, or execution.
- Be organized and able to take work from early development through trial, launch, post-launch review, and continuous improvement, able to spot unnecessary complexity and turn it into a simpler way of working.
- Curious, practical, and focused on improving how food is prepared and served every day.
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Perks & Benefits
- A competitive salary
- Flexible working, including 1 day a week from home, and up to 2 weeks a year working from abroad
- Generous time off allowances [including bank holidays]
- Free breakfast and snacks available every day
- A free itsu lunch whenever you are in the office and 50% off in all stores, for when you are not
- We cover a variety of different benefits such as physical, mental, financial, environmental, and social wellbeing
- An array of business events and socials throughout the year
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