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JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL is seeking a Food Services Manager
This role focuses on ensuring high-quality, consistent delivery of food services across multiple regions and sites.
Key Responsibilities
- Vendor Relationship Management: The Food Services Manager oversees critical vendor partnerships for employee catering services including employee dining facilities, barista coffee shops, vendor pop-ups, and hospitality services. Additionally, you'll manage ancillary service providers such as coffee machine services, vending operations, complimentary item vendors (fruit, milk, etc.), and various support services like deep cleaning.
- Operational Excellence: Working alongside onsite delivery teams, you'll ensure full EHS compliance, consistent service delivery across the portfolio, smooth mobilization of new sites, and strict adherence to IFM and client contracts. The role requires managing vendor performance through measurable KPIs and SLAs while maintaining robust reporting and budget management processes.
- Strategic Relationship Building: Develop strong partnerships with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers, and the EMEA Program Team. Build client relationships and support RFP processes related to food services operations.
- Quality Assurance: Create and maintain SOPs and SOWs for the catering division, conduct quarterly audits across all catering areas, and ensure consistency of GREF-mandated hospitality services including tea point provisions and meeting room standards.
Required Qualifications
- Experience: Ideally 6+ years in food or hospitality roles within large commercial organizations
- Proven facilities contract ownership and supplier/contractor management
- Working knowledge of quality, environmental, and EHS management systems (essential)
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Skills & Competencies
- Strong vendor/contract management capabilities
- Excellent verbal and written communication
- High IT literacy
- Collaborative team orientation
- Customer satisfaction focus
- Continuous improvement mindset
- Practical soft services knowledge
Preferred Qualifications
- Degree-level education or equivalent
- Quality, EHS, and environmental accreditations
- HCIMA Membership
- Facilities Management industry qualifications
What JLL Offers
Join an entrepreneurial, inclusive culture where collaboration drives success globally. Our Total Rewards program supports your career ambitions through comprehensive recognition, wellbeing benefits, competitive pay, and professional development opportunities. You'll work on landmark projects with world-leading businesses while building lasting professional connections.
Application & Privacy
Apply today at jll.com/careers
For privacy information and details on data collection practices, please see JLL's Global Privacy Statement on our career site. US employees can access our Equal Employment Opportunity and Affirmative Action policy documentation.
Location
On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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If you're a current JLL employee, please apply using the Internal Career Site
At JLL, we give you the opportunity, knowledge, and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong.
Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people, and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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