Citizens Advice Barnet
Foodbank project adviser
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Project Adviser - Finchley Foodbank
Thanks to new funding from Finchley Foodbank, we have an exciting opportunity for a person with recent advice experience and great interpersonal skills to provide on-site advice in Finchley Foodbank. This would be the perfect role for an adviser looking for their next step and the opportunity to work more independently and build relationships with a new partner.
Hours:
- Three days per week (Tuesday, Saturday, and a third day TBA)
Salary:
- £19,767.52 per annum (£32,945.86 FTE)
Job Description:
- Provide a full range of initial assessment and advice to Foodbank visitors
- Record accurate data and detailed case records on our case management system, including issues helped with, client profile information, and outcomes
- Build relationships with Foodbank volunteers and management and work closely with them to best support their visitors
- Keep up to date with legislation, case law, policies, and procedures relating to debt and social welfare advice and undertake appropriate training
- Attend relevant internal and external meetings as agreed with the line manager
- Assist in initiatives to improve Citizens Advice Barnet services
The post holder must have due regard in the planning and execution of their duties at all times to the Citizens Advice Equal Opportunities Policy. They will also be expected to maintain positive relations with external agencies and confidentiality in relation to all aspects of the business.
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- Demonstrate an understanding of Citizens Advice Barnet Health and Safety and Safeguarding Policies
- The post will involve travel to the foodbank and possible other locations within the London Borough of Barnet
- Promote the aims, principles, policies, interests, and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service
As with all roles at Citizens Advice Barnet, to be carried out in a way commensurate with our organisational values – Committed, Together, Supportive, Respectful.
In addition to the role and responsibilities outlined in this Job Description, to undertake such duties as may be identified and which are generally compatible with the functions of the post.
Person Specification:
- Relevant knowledge and recent experience of generalist advice work especially in areas of benefits, debt, housing, employment, consumer, immigration, and family advice issues
- Ability to work under pressure, maintain quality standards, and communicate effectively and sensitively with clients and people from diverse backgrounds
- Ability to manage a caseload and prioritise work in the face of competing demands and to meet targets set by the line manager and funders
- Ability to work independently with remote supervision and as part of a team
- An excellent working knowledge of IT, with the ability to write accurate case records, draft letters, reports, and statements, and record stats electronically
- Experience of working at Citizens Advice or similar organisations that work to Advice Quality Standards (AQS)
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We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, and religion. Please let us know if you require any adjustments to support your application.
Application Process:
Please apply by submitting an application on our website: Apply here.
If you do not meet all of the skills detailed but you feel like this is a job you’d really like to do we would love to hear from you.
If there are any particular aspects of the role you wish to discuss before applying, please email recruitment@barnetcab.org.uk and include any particular questions as well as a contact telephone number.
Closing Date:
- Applications close at 5pm, 11 September 2026
Interviews:
- We interview on a rolling basis and reserve the right to close the applications earlier if suitable candidates are found. Early applications are encouraged.
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