Tottenham Hotspur Football Club
Forward Deploy Engineer - Fixed Term Contract
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Who We Are
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.
We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.
We’re at our brightest when we’re all together. Our Club, our teams, our community.
Role Purpose
We are seeking a Forward Deployed Engineer to put AI to work inside the Club. We have just finished a transformation that gave us a single fan identity, trusted data and modern enterprise systems, and we are standardising on Claude as the Club’s AI platform. The next step is agents that do real work on top of those systems, on our own data and under governance we control.
This role sits alongside business teams, working out what a process actually needs and building it with the people who use it in the room. The role is one of a small team of forward deployed engineers, with a clear finish line: agents or automated processes live in at least four functions, a sized pipeline for the rest.
Key Responsibilities
- Put AI to work inside the Club, function by function: sit with each business team, find the work AI or an agent can now do on our own systems and data, agree what the process needs and what success looks like, and build it with the people who use it in the room, from discovery through to live service
- Be the Club’s hands-on authority on Claude and MCP from week one: the role owns the out of the box and custom MCP servers, tool design, runtime, and Claude Skills the programme runs on
- Recommend the best way to solve each problem and make the case to non-technical colleagues: what the agent does, what stays with a person, what it will cost to run and what it should deliver
- Build the Club’s first agent end to end: a sponsorship sales agent covering prospecting, qualification, Salesforce relationship checks, contact enrichment, governed writes and outbound preparation, with a salesperson approving every external communication
- Build governance in from the start: per-user authentication so Claude only reaches what that person can already see, read-only access first, controlled write actions that keep Salesforce’s business rules in force, and security sign-off before any write capability goes live
- Build the tooling, interfaces and web applications that make the Club’s enterprise systems usable at the point of work
- Size and prioritise a pipeline of opportunities across other departments, including venue and events sales, finance operations and people operations, and build the highest-value ones
- Measure what gets built, tracking adoption and process metrics on each workflow, and present the evidence at programme checkpoints
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Person Specification
Skills & Experience
- Proven experience as a software engineer beyond a first role, shipping production software that real users rely on
- Strong Python or TypeScript, with solid experience building and integrating APIs, including authentication such as OAuth
- Experience building Model Context Protocol (MCP) servers, to connect AI to tools and data, is essential
- A startup or scale-up background, or experience in a strong technical consultancy delivering directly for clients
- Evidence of owning a product, or a large part of one, including the system design, integrations and data, and living with those decisions in production
- Experience gathering requirements from non-technical teams and presenting a recommended approach, with its trade-offs, to the people who will use it
- AI-native ways of working, with AI coding tools, including Claude Code as part of how code is written, tested and reviewed every day
- Hands-on experience building on large language models, including tool use, agents, retrieval and evaluation
- Good data skills, including SQL and data modelling; experience with Snowflake or another cloud data warehouse is beneficial
- Understanding of the security risks in connecting AI to live systems, including access control, prompt injection and audit logging
- Salesforce platform experience (data model, APIs, Flows) is beneficial, as is familiarity with MuleSoft or other integration platforms
- Ability to build simple, usable web interfaces when a process needs one
- Experience with GitHub, CI/CD and automated testing, writing code that others can maintain after handover
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Personal Attributes
- Thinks ahead, generates ideas, challenges the status quo
- Flexibility in ways of working to fit with different business areas
- Values & respects others, builds relationships, collaborates
- Gets things done, delivers to high standards, takes responsibility
- Curious about how the business really works, and happy to sit with a sales or finance team until the process is properly understood
- Explains technical choices in plain language and tells a clear story about the best way to solve a problem
- Comfortable with ambiguity, takes a loosely defined problem, shapes it into something buildable and ships it
- Owns outcomes rather than tickets, and cares whether what gets built is actually used
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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