Hiya
Forward Deployed Engineer
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About Us
At Hiya, we’re revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications.
Since 2015, we introduced the first mobile caller ID and spam-blocking apps. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. By 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach customers via phone.
Our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions. Our partners include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, and KPMG, among others.
About the Position
This is a hybrid technical and customer-facing role ideal for someone excelling at the intersection of engineering and execution. You’ll serve as the primary technical point of contact for Hiya’s telecommunications partners across Europe, collaborating on integrating spam protection and voice intelligence services.
Responsibilities span:
- Discovery and design. Work with Business Development, Engineering, and Product teams during pre- and post-sales.
- Technical execution. Contribute directly to implementation, launch, and ongoing production support—unlike traditional Solution Architect roles.
- Troubleshooting. Investigate issues, work with stakeholders, and resolve integrations in real time.
This role requires managing ambiguity, driving customer engagements, and achieving technical and operational success end-to-end. ingeer, Forward Deployed Engineer, Integration Engineer, or similar roles? You’ll thrive here—problem-solving and being proactive are key.
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What You’ll Do
- Technical ownership. Drive design, delivery, and ongoing support for telecom integrations across Europe.
- Collaborate. Partner with Business Development, Product, and Engineering teams to streamline solutions.
- Customer advocacy. Build trusted relationships with telecom engineering and technical teams.
- Technical leadership. Present Hiya’s capabilities and guide integrations in customer conversations.
- Automation & improvement. Work with APIs, SQL data queries, and tooling to enhance efficiency and troubleshooting capabilities.
- Data analysis. Use Hiya’s data mesh to validate integrations, troubleshoot, and create reports/ dashboards.
- Issue resolution. Investigate production issues, coordinate troubleshooting across teams and vendors, and own problem-solving.
Qualities That Will Make You Successful
- Communication. Articulate technical concepts and tradeoffs to diverse audiences.
- Problem-solving. Diagnose issues quickly, even with incomplete information.
- Ownership. Ethics of doing the work, not just planning it. Comfortably shift between individuating reports and understanding each use case.
- Balance. Maintain technical credibility with teams and business fluency with customers.
- Diplomacy. Navigate ambiguity, find common ground, and drive execution in collaboration with stakeholders.
Nice to Have (but not required)
- Experience with telecommunications operators, SIP, or carrier ecosystems.
- Hands-on expertise with Scala, telephony, or distributed systems.
- Background in API development, enterprise integrations, or previous Solutions Engineers.
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Hiya’s Values
- Serve our customers.
- Take action over observation.
- Innovate and improve engineering and process-wise through hands-on engagement.
- Accountability. Own outcomes.
- Lead through discussion and decision (with empathy for differing views).
How You’ll Quickly Thrive Here
- Coding. Hands-on skills with AI-assisted engineering—debugging, building, and crisp debugging via automation.
- Execution mindset. Prefer working in fast-paced environments, owning problems, and rolling up sleeves.
- Relationship-building. Comfortable providing technical expertise while facilitating customer needs.
- Ambiguity & clarity. Bring structure to ambiguous situations, resolving challenges efficiently.
Note: We don’t expect you to check every box. Skills transfer and experience variety are valued.
Benefits
- 25 days annual leave + bank holidays.
- Private medical insurance** through Vitality **policy (inclusive of dental & vision), employer-paid life insurance (2x salary) and matched pension (company contributes 4% of salary).
- Parental leave.
- $1k+/year for Professional Development or WFH equipment stipend.
- Free lunch at the office.
- Funds for charity: $1,000/year donation matching.
Details
- Location: London, UK (Office: W1F 8WE).
- Work Model: Hybrid.
- Opening: Applications welcome for long-term growth as the company expands.
Why Join Hiya?
We’re awesome to work with. Recognize diversity as strength, and intelligence as belonging all interact with each other easily by addressing facts as problem sets. Join a dynamic culture characterized by innovation and success (building up trust across a planeta). Here’s where you’ll disrupt the future of secure voice communication.
Hiya welcomes you. ⚡
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Jessica, London
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