monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

About the Role

We are looking for a Senior Forward Deployed Engineer to join our Professional Services team in London. You will own the technical delivery of solutions that embed the monday.com AI Work Platform into a customer's enterprise tech stack through integration, custom application development, and agentic AI engineering. You will work directly with customers to turn business problems into production systems their businesses depend on.

As a senior member of the team, you will set the technical direction of our most complex EMEA engagements, including outcome-based engagements where monday.com delivers a working business result. You will also raise the technical bar of the London team and help shape the global Services tooling roadmap.

Please note that this is a hybrid position with three days/week in our London office.

Responsibilities

• Own the end-to-end technical design of complex, multi-workstream engagements: architecture, integration approach, security and governance, and the path from pilot to scale.
• Lead technical scoping before and after the sale: break a business problem into a deliverable solution, estimate effort and risk, and shape the delivery plan and the commercial model with account and deployment strategy teams.
• Deliver outcome-based engagements, where success is measured by the business result in production (throughput, cycle time, manual effort removed), not hours delivered. Define the success metrics, the operating model after go-live, and how the solution keeps improving.
• Engineer complex and agentic AI solutions using our developer tools, including the monday.com API, MCP, and apps framework, to deliver data migrations, integrations with core enterprise systems (ERP, CRM, ITSM, data platforms), and custom applications.
• Lead technical consulting engagements for customers, applying industry knowledge in the areas of AI transformation, system scale, security, user governance, and data architecture.
• Navigate both complex engagements, where you execute defined technical scope within a delivery team, and standalone engagements, carrying customer communication, sequencing, and delivery yourself.
• Mentor and review the work of other engineers. Set standards for code quality, testing, documentation, and AI reliability across the team's builds.
• Produce the documentation, walkthroughs, and exit artifacts that let customers operate, maintain, and extend what you build.
• Advocate for customers with Product and R&D when their needs are not met, and help extend monday.com's product capabilities.
• Contribute to the global Services tooling roadmap and shared asset library: internal utilities, reusable components, and reference implementations that make each engagement faster than the last.