What you'll own

• Operational architecture across onboarding, payments, settlement and reconciliation
• Writing the first SOPs, policies and operations manual from a blank page - then adapting them to specific customer needs in practice
• KYB/KYC and onboarding workflows that reduce friction while maintaining robust controls
• Transaction monitoring, operational risk controls and compliance process design
• Efficiency and automation improvements across compliance and product operations
• Customer service standards, escalation frameworks and response procedures
• Roles, permissions and workflow design across a multi-entity, multi-licence structure
• Translating regulatory requirements (EMI, FCA, MiCA) into practical operational infrastructure
• Cross-functional alignment across Compliance, Product, Technology and Commercial teams
• Supporting early operational hiring as the team grows

What we're looking for

You are likely from a payments, fintech or EMI background - with direct, hands-on EU payments experience (SEPA, SWIFT, cross-border settlement) and demonstrable evidence of building operational infrastructure from scratch, not inheriting it.

Third-party or adjacent payments exposure is not sufficient for this role.

You have done this inside a small, founder-led business - ideally at Seed or pre-Series A stage - where the pace is high, the structure is flat and the expectation is that you figure things out. Series B experience alone is not sufficient evidence of the ability to build from scratch.

We are deliberately looking for someone slightly more junior to mid-level but recently hands-on. Senior profiles who have moved away from day-to-day delivery are unlikely to be the right fit.

Strongly aligned candidates will have:

• Direct, hands-on EU payments experience - SEPA, SWIFT, cross-border settlement - personally owned and operated
• Experience within EMI, FCA or MiCA-regulated environments
• A track record of building operational workflows, SOPs and policies from zero - not improving existing ones — and adapting them once live
• Experience from a very early-stage business (Seed or pre-Series A strongly preferred)
• Strong understanding of onboarding, KYC/KYB, customer lifecycle and process design
• Comfort working across compliance, product, operations and customer-facing functions simultaneously
• Experience in a founder-led environment where breadth, ownership and ambiguity are the norm
• Crypto, stablecoin or fiat-to-crypto exposure (advantageous but not essential)

You'll thrive here if you:

• Have been the person who built the function, not the person who ran it
• Are naturally structured and systematic - but comfortable when the structure doesn't exist yet
• Communicate with humility and bring people with you rather than working around them
• Can move between strategy and execution without needing to be told which is required
• Want significant ownership and direct founder exposure
• Are energised by building something rather than managing what is already built

Why join

This is a foundational hire at a pivotal stage of growth - with direct exposure to the founders, meaningful equity, genuine scope to grow into broader leadership as the business scales, and the chance to shape how an ambitious, globally positioned fintech operates from the inside.

If you are the person who builds the infrastructure others later run, we would love to hear from you.