1. Brand Desirability, Client Experience & Operational Excellence

   • Elevate CHANEL’s luxury image across all touchpoints, ensuring exceptional retail execution, service standards, visual merchandising and client journeys.
   • Ensure flawless execution of campaigns, launches and activations across Travel Retail and South Africa, partnering with Marketing, Learning, Visual Merchandising, CRM and Digital teams to enhance the client experience.
   • Oversee operations through teams and partners, ensuring strong execution across retail standards, staffing, stock, logistics, merchandising and efficiency.
   • Manage distributor planning, inventory and operational performance in South Africa while supporting CHANEL’s sustainability ambitions through responsible supply and waste reduction choices.

2. People Leadership & Cross-Functional Influence

   • Build and develop a high-performing organisation capable of delivering growth, operational excellence and transformation in a complex environment.
   • Set clear objectives and KPIs, creating accountability while empowering teams to lead with agility, ownership and collaboration.
   • Lead through influence across Global and local teams, operators and partners to ensure alignment and a coherent CHANEL experience.

What you will bring to the role:

Experience and knowledge

• Significant experience in Travel Retail, duty-free, distributor-managed markets, commercial leadership or Fragrance & Beauty key account management, ideally within luxury, beauty, premium retail or a comparable consumer environment.
• Proven P&L ownership, with strong capability in strategic planning, budgeting, forecasting, performance management and complex negotiations.
• Strong understanding of Travel Retail operators, distributor models, retail operations and luxury brand building, balancing commercial performance with desirability and long-term brand equity.

Leadership skills

• Strategic vision and strong business acumen, with the ability to translate data, insight and ambition into actionable plans.
• Transformational mindset, with the ability to challenge the status quo, navigate VUCA conditions and build agile, resilient and effective business models.
• Inspirational leadership and influencing skills, with the ability to motivate teams and collaborate effectively across senior stakeholders, operators and global partners.
• Integrity, ethics and strong judgement in all relationships with operators, partners, vendors and internal stakeholders.

You are energised by

• Driving strategic transformation in a complex Travel Retail and distributor environment, shaping the future of CHANEL Fragrance & Beauty across the UK, Ireland, South Africa.
• Building strong partnerships while protecting CHANEL’s long-term brand equity, desirability and excellence of execution.
• Leading and developing people, creating clarity and engagement in complexity, and contributing to one of the world’s most iconic luxury Houses.
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:

- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women

What you will gain from this experience:

• A strategic leadership role with significant impact on the future of CHANEL Fragrance & Beauty across the UK, Ireland and South Africa
• The opportunity to develop a rare dual expertise combining commercial performance, brand desirability, operator partnership and client experience
• Become a key contributor to the UK Region F&B leadership ecosystem, partnering closely with senior stakeholders and cross-functional teams
• Exposure to senior leadership and global stakeholders across the CHANEL organisation
• The opportunity to contribute to one of the world's most iconic luxury Houses, recognised for its heritage, creativity and commitment to excellence

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.