insight6
Franchise Account Manager
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Franchise Account Manager
Salary: Up to £30,000 per annum
Location: Predominantly remote – London/South East preferred
Contract: Full-time
Start date: As soon as reasonably possible
About insight6
insight6 is a growing Customer Experience business supporting more than 400 clients through a network of franchisees across the UK.
We help organisations understand and improve their customer experience through Customer Experience Reviews, online feedback solutions, training, and customer journey mapping.
As we continue to grow, we're looking for a Franchise Account Manager to join our central team and support a portfolio of insight6 franchisees across the UK.
The role
This is a varied role combining account management, operations, relationship management, and commercial support.
You'll start by developing a strong understanding of insight6 – our franchise network, clients, services, systems, and the operational processes behind what we deliver.
As your knowledge and confidence develop, you'll take increasing responsibility for your own portfolio of franchisees, becoming a trusted point of contact and helping them operate effectively, develop their client relationships, and grow their regional businesses.
This isn't a role where you'll simply respond to queries. We're looking for someone who will take ownership, build strong relationships, understand what's happening within their regions, and look for opportunities to make things better.
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What you'll be doing
Your responsibilities will develop as you grow into the role and will include:
- Building strong relationships with a portfolio of insight6 franchisees and becoming a key point of contact for their operational and commercial needs.
- Developing a clear understanding of each franchisee's region, clients, sales pipeline, challenges, and growth ambitions.
- Holding structured meetings with franchisees to review performance, priorities, and agreed actions.
- Supporting franchisees to retain and develop existing clients and identify opportunities for additional insight6 services.
- Helping franchisees with prospecting, proposals, presentations, and suitable new-business opportunities.
- Monitoring regional performance, including areas such as revenue, client retention, new business, pipeline, and profitability.
- Identifying potential issues or underperformance early and working with franchisees and the wider insight6 team to agree practical actions.
- Supporting the onboarding of new clients and providing demonstrations and training on insight6 systems.
- Becoming confident using our internal platforms and helping franchisees resolve operational and system queries.
- Producing analysis and reports that franchisees can use with their clients.
- Working closely with our Operations team to ensure client programmes are delivered efficiently, consistently, and to a high standard.
- Identifying recurring issues and opportunities to improve our processes, systems, and ways of working.
- Contributing to wider projects and initiatives as insight6 continues to grow and develop.
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Initially, you'll also gain hands-on experience of the operational work behind our services, including Customer Experience Reviews, quality checking, scheduling, and our CX Researcher network. We believe understanding how the operation works is an important part of becoming an effective Franchise Account Manager.
Who we're looking for
We're looking for someone with a strong foundation in business who is ready to develop their career and take on increasing levels of responsibility.
Essential
- A degree in Business, Business Management, or a closely related business discipline.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive approach and willingness to take ownership of problems through to resolution.
- Strong attention to detail.
- Commercial awareness and an interest in how businesses grow and perform.
- Confidence working with figures, targets, and performance data.
- Confidence using Excel and PowerPoint and the ability to learn new technology and systems quickly.
- The ability to work independently in a predominantly remote environment while being an active member of a close-knit team.
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