Shift4 (NYSE: FOUR)

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary

The Fraud Associate monitors daily transaction and merchant activity, analyzes fraud patterns using BI tools, and manages card scheme compliance (Visa/Mastercard) to mitigate chargebacks and risks. This role requires strong cross-functional collaboration, direct merchant communication, and proactive optimization of fraud prevention workflows.

Responsibilities

• Monitor and investigate suspicious transactions, merchants, and third-party activity daily.
• Dive deep into fraud patterns across our portfolio using BI tools – spot trends, think critically, and act fast.
• Partner with teams across the company and with external stakeholders to develop and implement top-tier fraud detection strategies.
• Build and enhance reports, tools, and processes to prevent fraud and chargebacks – your insights will directly influence our security.
• Communicate directly with merchants and partners to assess fraud risk and agree next steps for resolution. Act as a trusted point of contact for SMB clients on compliance and fraud-related queries, with the ability to confidently engage clients across multiple channels - email, live chat, and phone/video calls.
• Collaborate with card schemes like Visa and Mastercard on program breaches, appeals, investigations, and reporting.
• Stay on top of chargeback and fraud programs, ensuring compliance and proactive management of scheme requirements.
• Work hand-in-hand with the Risk team to identify and monitor high-risk merchants.
• Help shape the tools and workflows we use every day by challenging outdated processes and suggesting smarter, faster ways to work.
• Other ad hoc tasks can be assigned by the manager as needed.