🤩 We’d love to hear from you if…

• You enjoy a telephony role as this forms the core part of being a successful investigator.
• You bring experience from Banking, Financial Services (e.g., FOS, HMRC), or have a Law Enforcement background.
• You are a Fraud Specialist is ideal but not necessary as full training will be provided: You are familiar with common fraud typologies and have a strong foundation in investigative problem-solving.
• Investigative Rigour: The ability to probe deeply during an investigation and clearly explain the "why" behind your final decisions.
• You are a decisive communicator: You possess excellent English written and verbal skills, with the ability to be persuasive yet empathetic. You can make confident, concise decisions under pressure.
• You are an independent collaborator: You thrive when working autonomously but value being part of a wider, supportive team.
• You are mission-driven: You are genuinely excited about our mission to make money work for everyone and approach your work through the lens of Monzo’s core values.
• Empathetic: Exceptional communication skills used to handle difficult customer conversations, particularly when educating victims to "break the spell" of a scam while remaining firm and professional. You're confident in communicating across all channels (phone, in-app chat, and email), handling both inbound and outbound calls with care.
• Feedback-driven Mindset: A proactive approach to continuous improvement, consistently seeking out and acting upon feedback to refine your craft.
• Solution-oriented problem-solving: You bring solutions rather than just highlighting obstacles, providing kind and constructive feedback to your peers to help the collective grow.
• Decisive independence: The confidence to make firm, independent decisions on complex cases without an excessive reliance on second opinions.

🙌 What’s in it for you

• 💰 £16,620–£21,360 ➕Incentive Awards tied to your performance (Pro-Rata)
• 📚 £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• ➕ Plus lots more! Read our full list of benefits (Pro Rata)

🌈 The application journey has 3 key steps

• Some initial application questions (please take your time, we read these carefully!)
• Recruiter Call
• A remote interview, lasting approximately 1 hour with two team members from the Prevent Team.

⏰Training

Training schedule: You’ll complete an 11-week training programme, working the same permanent Saturday or Sunday rotation that you’ll continue on once training is complete.

START DATE: January 18th, 2027

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE #LI-SK

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊