Netrolynx AI
Fraud Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Teleperformance is a global leader in customer experience management, renowned for delivering exceptional service solutions to a diverse portfolio of clients across various industries. With a strong presence in multiple countries, Teleperformance is committed to fostering an inclusive and innovative work environment that values excellence, integrity, and collaboration. The company prides itself on its dedication to employee development, customer satisfaction, and operational excellence, making it an employer of choice for professionals seeking growth and stability in the customer service sector.
About The Role
We are excited to offer a unique opportunity for a Fraud Specialist to join our office-based team in Glasgow. This role is integral to our Lloyds Banking Division campaign, where you will be responsible for handling inbound customer inquiries related to fraud and security concerns. As a Fraud Specialist, you will serve as the frontline defense against fraudulent activities, assisting customers in safeguarding their accounts and personal information. The position requires a proactive and empathetic approach, with a focus on delivering excellent service while efficiently resolving complex issues. The role offers a full-time permanent contract, with initial on-site training followed by flexible working arrangements, including the option to work remotely based on performance and preference.
Qualifications
The ideal candidate will possess a minimum of two years of experience in the UK financial services sector, demonstrating a solid understanding of banking processes, fraud prevention, and customer service. Previous experience working in a call center or customer service environment is essential. Candidates should have excellent verbal and written communication skills in English, along with strong numeracy and analytical abilities. A professional, courteous telephone manner, high attention to detail, and the ability to handle sensitive situations with empathy are crucial. Experience working with vulnerable customers and educating clients on fraud prevention is highly desirable. Additionally, candidates must be self-motivated, proactive problem-solvers capable of making informed decisions independently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Answer inbound calls with enthusiasm, demonstrating a genuine desire to assist customers at their first point of contact.
- Raise scam and fraud cases related to online and telephony banking services across Lloyds Banking Group.
- Handle objections confidently, reassuring customers that their security is the top priority.
- Investigate pending payments, approving transactions where no fraudulent activity or scams are identified.
- Support customers with various banking needs, including bank transfers, direct debits, and digital banking support, ensuring a positive customer experience.
- Assist customers facing financial difficulties and provide debit card support as needed.
- Promote digital channels such as Internet Banking, ensuring customers are aware of and can access the full range of banking services.
- Take ownership of each query, resolving issues efficiently while maintaining regulatory compliance.
- Record and resolve customer complaints promptly, aiming for first-contact resolution whenever possible.
- Manage a high volume of calls effectively, demonstrating excellent time management and adaptability during busy periods.
- Work with vulnerable customers, providing tailored support and resolving complex cases with sensitivity.
- Follow banking processes clearly and explain procedures to customers in an understandable manner.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
Our employees enjoy a comprehensive benefits package designed to support their wellbeing and professional growth. This includes access to perks at work savings discounts, free online classes, and wellbeing resources such as webinars, mental health support, financial advice, and legal guidance. Employees are covered by critical illness insurance up to £10,000 and can participate in schemes like Cycle to Work and Holiday Purchase. Additional perks include eyecare vouchers, length of service awards, a workplace pension, and monthly recognition through Inspire Awards. The company also offers a Refer-A-Friend scheme with rewards up to £1,200, and discounted travel options within Glasgow. Employees benefit from 28 days of annual leave, inclusive of bank holidays, which increases with service length, fostering a healthy work-life balance.
Equal Opportunity
Teleperformance is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs. We encourage applications from all qualified individuals and are committed to providing reasonable accommodations to support candidates throughout the recruitment process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location