Fraud Team Manager, Out of Hours

🔑 You’ll play a key role by...

• Analysing, understanding and regularly reporting on performance and absence data.
• Taking proactive action to manage and support their team’s performance; including delivering timely feedback, providing learning and coaching support and implementing formal performance management processes where necessary.
• Taking proactive action to manage and support their team’s wellbeing and absence levels; including facilitating robust return to work and wellbeing conversations, working with the People team and senior leaders to make adjustments to expectations where necessary, and implementing formal absence management processes where appropriate.
• Actively working to keep their team engaged with both the work in front of them, and the wider business mission and goals by helping them connect their contributions to the wider business’ success.
• Supporting their team in developing themselves through their career journeys through effective personal development plans.
• Accurately and meticulously maintaining necessary documentation.
• Supporting with hiring across the domain.

Your day-to-day:

• Managing the personal & professional development of approximately 12 Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to their tasks.
• Reporting team performance as part of a weekly check in with operations managers.
• Supporting the monitoring and maintenance of service level adherence by feeding back to Workforce Management when needed.
• Communicating and embedding change within the team.
• Contributing to a strong control environment by minimising breaches and risk events.
• Reviewing complaints and quality assurance failures attributed to the team and identifying opportunities for improvement.
• Completing quality checks for the team and providing feedback based on these checks.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.

🤩 We’d love to hear from you if…

• You have strong leadership and people management experience.
• You’ve got a values-driven approach in line with Monzo’s core values.
• You have strong subject matter expertise in Fraud at a level able to resolve complex and technical escalations.
• You have the ability to coach and develop teams and individuals.
• You have experience in identifying performance and wellbeing trends and delivering coaching and support as required.
• You have the ability to provide specific actionable feedback to a wide range of audiences and levels.
• You work well independently & work collaboratively as part of a team.
• You can work to deadlines and prioritise time-sensitive workloads.

🙌 What’s in It for You

• 💰 £32,200–£43,600 + £2,503 overnight allowance + Incentive Awards tied to your performance.
• 🎂 Guaranteed day off for your birthday (outside of your training period).
• 📚 £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• ➕ Plus lots more! Read our full list of benefits.

🌈 The Application Journey

There are 3 main steps:

1. Application questions
2. Call with recruiter
3. Interview — covering Leadership & Coaching, and Technical skills.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-SW1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊